Get to know our team:
Your role as Operations Manager will be to work closely with commercial and credit risk, both country and regional level to deliver our key services i.e. digital lending to clients.
Day to day activities:
- Part of a team exploring new product opportunities at GrabFinancials MY
- Front-to-back office operations (disbursals, communication, risk management etc.)
- Liaise with internal teams i.e. commercial , credit, legal, compliance and tech in order to service existing clients
- Set up and manage workflow to onboard any prospective new clients (i.e. develop on-boarding process, key documents, MIS and reporting)
- Provide data backed insights on business operations to make the operations more efficient
Additional responsibilities:
- Work closely with the engagement team, commercial team, client representative to deliver special projects
- Lead in-country technology / digital implementations like RPA, and FinTech related solutions
- Drive in-country coherence through knowledge sharing, creating metrics and track performance of each segment
Requirements:
- A recognised Degree qualification, preferably in Business, Finance, Operation Management, Economics, Computer Science and Engineering
- Strong leadership skills
- Min. 6 years project management and/ or operations excellence roles such as digital process optimisation
- Preferred but not required, prior experience in eCommerce, Technology or Financial Services industry such as Retail Banks, Corporate / Institutional Banks, Insurance
- Preferred but not required, prior experience in product management
- Able to make key business decisions or provide solid recommendations based on data & analytical thinking
- Able to plan, design and implement viable operation processes independently or within team environment
- Staying abreast of the key financial services operation trends and application of financial technology (including but not limited to BlockChain, RPA, Machine Learning, IOT)
- Able to evaluate the existing processes and continuously innovate and optimise the operation efficiency
- Firm understanding of the local financial regulatory environment, compliance and customer due diligence process
- Strong analytical, interpersonal, written and verbal skills
- A lateral thinker and creative problem solver with strong attention to details
- Self-starter and ability to work well in a fast-paced environment
- Strong MS Office skills: MS PowerPoint, MS Excel
