Nơi làm việc: Quốc tế
Mức lương:
Ngành nghề: Hành chính / Thư ký
Get to know our Team:
We are undergoing a transformation with the goal of relaying consumer insight into action via a “Digital First” outserve strategy, that empower consumers, streamlines operations, grows sales and builds the brand. As such, we are seeking skilled Conversation Quality Specialists to create an engaging, relevant, intuitive, end-to-end support experience for our consumers. You will collaborate with Grabbers across the organization, championing for and creating a customer-centric journey that helps our drivers, and passengers get the most out of our products.
Get to know the Role:
The ideal candidate is a specialist with a passion for training and quality control. You will put in place quality control and training mechanisms to ensure an ideal chatbot support experience. Please share work samples that demonstrate your capabilities and any supporting data showing you know how to deliver results for customers. Join our amazing team and help us build pure awesomeness!
The day-to-day activities:
Put in place quality control and training mechanisms to ensure an ideal chatbot support experience
Document quality and training requirements needed to facilitate a higher satisfaction and efficient chatbot support experience
Utilize customer feedback channels and web analytics to identify and improve gaps in content and experience
Collaborate interdepartmentally to help drive help experience improvements including creation, design, features, and presentation
Work with product, marketing, engineering, design, and customer experience groups to build a contextual, intuitive, relevant self-serve experience
The must haves:
Bachelor’s Degree or the equivalent in English, Writing, Communications, Technical, Computer Science or a related discipline
Strong knowledge of quality control and training principles and methodologies
Skilled in writing clear, relevant, intuitive, concise self-serve content
Working experience and familiarity with web-based authoring tools
Ability to manage multiple projects and tasks, drive projects with aggressive timelines, and work flexible non-standard hours
Self-starter, technically competent, quick learner, problem solver, data driven, passionate professional with strong interpersonal, cross-team collaboration and communication skills
Proficiency in Microsoft Office applications
3+ years experience with basic HTML and web publishing, CMS, CRM and a web-based Help Centre platform
Basic knowledge and working experience with HTML and CSS
Grab Vietnam
