Get to know our Team:
Business Improvement & Automation team is responsible for evangelizing process re-engineering, LEAN & Six Sigma methodology, and process automation in order to provide the efficiency leverage for the business to grow sustainably. We operate on a project basis starting with building a business case, requirement scoping, facilitating improvement workshops and developing automation and process re-engineering solutions.
Get to know the role:
This is an exciting opportunity with the Operations organization in Singapore as a key member of the local Business Improvement & Automation team and regionally through collaboration with the regional Business Process Automation team. As the Continuous Improvement Lead you will be responsible for identifying potential improvement areas, provide solutions, implement, and evaluate the result. Gaining an immersive understanding of the business processes within a customer-obsessed organization and having the ability to generate functional solutions are key success factors for this role. Excellent workshop facilitation for cross-functional team and presentation skills are a must.
The day-to-day activities:
You will facilitate improvement workshops to drive process re-engineering and collaborate closely with the Business Improvement Analyst:
- Identify, develop, and execute process improvement programs utilizing continuous improvement principles and/or LEAN/Six Sigma methodologies. Prioritize and lead complex process improvement programs across the organization in support of all departments and functional areas.
- Lead process improvement projects and facilitate cross functional project teams to ensure that deadlines and objectives are met. Facilitate the deployment of systems solutions and business processes within the organization.
- Review, analyze, and evaluate business systems and processes as well as user needs. Document requirements, define scope and objectives, lead or support projects to address business strategies.
- Lead the “as-is’ process flows, documenting testing scenarios, capturing day-in-the-life scenarios, validating that testing is executed and any defects logged, conducting readiness assessments, and aligning training curriculum as needed.
- Conduct post mortem activities and drive closure of process gaps. Evaluate completed process improvement projects to identify and implement best practices and lessons learned. Manage KPI development, automation, tracking, and reporting.
- Develop performance measurements to track effectiveness of new solutions, illustrating process efficiency and cost savings
The must haves:
- An Undergraduate Degree in Engineering or Business disciplines
- Certification in Six Sigma, LEAN, Agile, PMP practices
- 4+ of experience working with operational processes; demonstrated expertise of building consensus across teams, and influencing successful outcomes.
- 5+ years of progressively responsible professional experience, with at least 3 years at an analyst level or above.
- Experience in leading teams in business process improvement initiatives.
- Experience in project management approaches, tools, and phases of the project lifecycle.
Knowledge, Skills & Abilities
- Strong written and oral communication skills.
- Passionate about customer centricity coupled with a desire to support the Business Improvement & Automation’s mission of leading continuous improvement across Grab
- Advance in excel, powerpoint, and visio
- Experience in VBA macro is a plus
