Reactive/ Proactive business risk management & compliance is committed to protect platform and maintaining a healthy, risk free and safe e-commerce environment on Tiki platform.
Review risks and inadequacies in existing strategy and process and provide solutions to minimize error, fraud, and unexpected actions
Visualization tool to support risk initiative or access/predict risk exposure
Support the registration, claims, complaints, and disputes for intellectual property right holders
Subject matter for seller-related risks on account registration, account-take-overs, voucher abuse, reseller abuse, fake/fraud/high-risk orders, scam sellers and returns/refunds.
Subject matter for seller and product-related business risks on counterfeit, scam products
Handle escalations and conduct investigations for incidents.
Conduct analysis, reporting on performance, and identifying trends.
Risk systems and investigate account patterns
Enthusiasm for e-commerce and platform operations and its opportunities
University graduate with relevant bachelor/Master degree (Operations
Background)
Preferably 3-8+ year of proven career track in Platform Operations and Supply
Chain Management, consulting, e-commerce.
Data driven leadership
Outstanding communication and interpersonal skills. Superior verbal and written
communications.
Proven ability to manage multiple, competing priorities simultaneously.
High attention to detail including precise and effective customer communications
