Xin chào!

Tìm những job khác

Tìm việc làm trực tiếp

Business Process Experience

Grab Vietnam
Ngày cập nhật: 08/09/2020

Thông tin tuyển dụng

  • Nơi làm việc: Quốc tế

    Mức lương:

Mô tả công việc

Get to know the Role:
As the “Business Process Experience” in Operations team, your job to ensure all activities
related to input merchant information to system is accurate and within agreed SLA.


The day-to-day activities:

  • Manage sales admin team productivity, absenteeism & amp; performance.
  • Ensure content staff enter details of merchant on a computer system accurate & follow the SOP.
  • Manage content creation task distribution to all members
  • Follow up and take action on negative reviews or feedback
  • Work cross functionally on managing backlog & amp; rejection
  • Escalate issues to management team as needed

The must haves:

  • 3-6 years of experience as a hands-on Process Excellence / Experience
  • Good stakeholders management skills
  • Good understanding on how to manage operation with bigger team
  • Understand Microsoft Excel
  • Good at English (both oral and written)

Get to know Grab:
Grab is more than just the leading ride-hailing and mobile payments platform in Southeast Asia.
We use data and technology to improve everything from transportation to payments and
financial services across a region of more than 620 million people. We work with governments,
drivers, passengers, merchants, and the community, to solve critical problems in Southeast
Asia.


Grab began as a taxi-hailing app in 2012, but we have since extended our product platform to
include GrabCar, GrabShare, GrabBike, GrabHitch, GrabExpress, GrabFood, GrabCoach,
GrabShuttle, GrabCycle. We recently launched our fintech platform – GrabFinancial, which
consists of payments, lending and insurance. Our latest addition is GrabVentures, an in-house

incubation platform. We are focused on pioneering new commuting and payment alternatives for
drivers and passengers with an emphasis on convenience, safety, and reliability. Currently, we
offer services in 8 countries. Our R&D offices are in Singapore, Seattle, Beijing, Bangalore,
Jakarta and Vietnam. We aspire to unlock the true potential of Southeast Asia and look for like-
minded individuals to join us on this ride.


If you share our vision of driving South East Asia forward, apply to join our team today.

Giới thiệu về công ty

Grab Vietnam