Business Development Manager, GrabRewards

Get to know our Team:
The Rewards team looks after the Grab’s customer loyalty program – the largest program of its kind in the region. The team’s objectives are to ensure that GrabRewards remains a compelling value proposition for users across the Grab platform. This is achieved through optimization of the points earn channels, redemption options as well as member tiers and corresponding benefits.​

Get to know the Role:

• Strategic Rewards Partnerships

  • Provide inputs on key rewards program partners

  • Identify and drive strategic partners according to overarching Rewards strategy

  • Sell in program value proposition to identified regional strategic partners. Negotiate, close and launch partnerships

  • Maintain strategic partner relationships, and work with the partners to drive mutual benefit

• Catalog Strategy

  • Optimize rewards catalog mix by country (merchant mix, deal type) to drive redemption volume

• Partnership Operations

  • Manage a team to ensure the following:

    • Adherence of local rewards partnerships with legal, compliance and commercial guidelines

    • Listing of catalog items in line with pricing guidelines

    • Monitoring and optimizing of catalog inventory

The must haves:

• Background in loyalty programs and dealing with consumers

• Experience with partnership operations with team management experience

• Demonstrated ability to lead external partnerships conversations and close negotiations

• Ability to learn quickly and operate in a dynamic environment

• Strong communication skills, with the ability to think logically under pressure, attention to detail, and work autonomously where required

• Some minimal travel expected (<10%)

• Role reports into the Head of Rewards

• Minimum 7 years relevant experience