Medical Consultation and Treatment
- Conduct comprehensive medical examinations, assess patient conditions, and provide accurate diagnoses.
- Develop and implement individualized treatment plans based on patients’ medical needs and clinical indications.
- Ensure all medical practices strictly comply with Vietnamese medical regulations, professional standards, and clinic policies.
Patient Consultation and Follow-up
- Interpret laboratory and diagnostic test results and provide clear, comprehensive explanations to patients.
- Provide medical consultation and advice via phone or other approved communication channels for pre-test and post-test follow-up care.
- Respond to patient inquiries promptly and professionally, ensuring clarity, reassurance, and continuity throughout the patient care journey.
Compliance, Documentation & Quality Assurance
- Prepare, review, and validate medical reports and documentation in compliance with regulatory requirements and internal clinic standards.
- Maintain accurate, complete, and confidential patient medical records in accordance with data protection and healthcare regulations.
- Adhere to established clinical protocols, safety guidelines, and quality assurance procedures.
Collaboration, Project Participation & Team Support
- Work closely with the Laboratory, Operations, and multidisciplinary healthcare teams to ensure seamless service delivery and optimal patient outcomes.
- Actively participate in company projects, including clinical service development, quality improvement initiatives, and cross-functional healthcare projects.
Contribute to the development, review, and continuous improvement of clinical workflows, medical procedures, and standard operating procedures (SOPs) at Patient Service Centers (PSCs). - Coordinate with the Laboratory and Medical Marketing teams in developing, reviewing, and validating medical and educational content.
- Collaborate with Branch Operations and Customer Service teams to enhance service quality, operational efficiency, and overall patient satisfaction.
- Coach, support, and provide professional training or guidance to clinic and branch teams when required.
- Co-consultation between clinical and paraclinical aspects for better approach to patients care
Media & Professional Representation
- Participate in company media and communication activities as required, including medical filming, photography, interviews, educational materials, and health communication campaigns.
- Ensure all media participation maintains medical accuracy, ethical standards, and professional representation of the company.
Revenue Growth, Efficiency & Patient Experience
- Deliver high-quality medical consultations and treatments that build patient trust, satisfaction, and long-term engagement with the clinic.
- Participate in initiatives to expand clinical services by identifying patient needs and ethically promoting appropriate additional services in line with medical best practices.
- Support operational efficiency by following established protocols, minimizing waste, and collaborating with colleagues to optimize patient experience and clinical workflows.
Continuous Professional Development & report to Medical Manager
- Maintain and update professional knowledge and clinical competence by participating in continuing medical education programs, training courses, professional conferences, reading medical publications, and engaging in relevant professional organizations.
- Report and review to Medical Manager on the departmental and professional activities
