Associate Director, Client Services, Consumer Insights - Quantitative (Based in HCMC) - 15882
Client Services and Sales - Vietnam Ho Chi Minh City, Ho Chi Minh
#LI-EM
JOB DESCRIPTION
Lead a client servicing team to manage and service a group of clients in order to maintain and grow clientele base so as to achieve planned financial objectives and other operational performance indicators
Business Development
- Identify areas of business opportunity and growth for the responsible area
- Maintain and further foster relationships with current clients
- Develop plans to cross-sell and introduce new services to current clients
- Contribute to building the company’s positive image through participation in professional associations and industry conferences / seminars
- Participate in the development and launch of new services
- Contribute to the short-term strategies and business plans for the growth of the business unit based on global and regional / sub-regional directions
- Provide continuous feedback on competitive activities within assigned clients
Financial Management
- Achieve revenue, profitability, quality, speed of delivery and productivity targets as well as other related business development objectives as assigned
- Ensure local business strategies are implemented according to regional / sub-regional directions in order to meet the financial and business objectives of the business unit
- Monitor the actual financial performance against budget / forecast and ensure the implementation of appropriate actions that will led to the achievement of the financial targets
- Ensure proper pricing and contracts are completed and approved according to company's policies and guidelines
- Manage the cost of jobs within present budget restrictions
Client Servicing
- Implement plans that will contribute to maximum client satisfaction and ensure continuous profitable and business growth
- Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the market place
- Ensure the implementation of Client Management Process for the assigned accounts and be able to add value to those key clients
- Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
- Provide product solutions and benefits to client business issues / opportunities by developing strategic initiatives for each client
- Oversee the management and conduct of assigned research projects including preparation, approval and delivery of proposals, reports and presentations
- Foster relationships at all levels and functions of the client organization to identify opportunities for incremental product / solution sales
- Ensure team members are trained to handle client requirements
- Ensure adherence to the company policies on business conduct / ethics when servicing clients are being observed by the entire division
People Management
- Utilize the Performance and Development Plan to communicate and assess performance objectives, competency lists and development plans for direct reports
- Ensure effective performance management system is implemented and aligned with regional directions in order to recognize desired performance for business advantage
- Establish high standards of performance and hold associates firmly accountable for meeting those standards
- Develop and implement training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs and deliver desired performance levels
- Provide support, recognition and feedback to assist associates towards achieving the performance expectations and standards
- Act as coach, guide and mentor to employees
- Ensure that associates are aware of the nature of their specific roles in relationship to the local market, the sub-region and overall regional operation
- Establish a strong team environment focused on exceeding internal and external client requirements
- Conduct consistent periodic coaching "work with" to observe team members with clients and provide feedback
- Contribute to driving world-class employee satisfaction through the implementation of relevant organizational initiatives that build on employee commitment
- Ensure proper dissemination of information and implementation of company rules, regulations, policies and procedures given the wide-spread of operation associates
Organizational Management and Development
- Ensure alignment of operating systems and processes that will enable the business unit to achieve the overall business objectives
- Contribute to the development of corporate policies, procedures and programs and other regional initiatives when consulted / involved by the various regional and sub-regional heads
- Participate in local and regional / sub-regional task force / committees as well as other projects as part of continuing leadership development
- Work across functional business units to support organizational initiatives and business needs
- Promote inter-departmental and inter-divisional communications and teamwork
REQUIREMENT
- Fluent in Vietnamese
- BA / BS Required (MBA desirable)
- 8 to 12 years FMCG (marketing/sales) or research-related industry experience desired, master in Quantitative Research project for CPG sectors
- Expert knowledge of statistics and multivariate analysis
- Expert knowledge of research techniques and methodologies
- Effective writing skills
About Nielsen:
Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio, and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement.
By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population. For more information, visit www.nielsen.com
