Get to know the Role:
This person should have analytics thinking and creative in create the dashboard periodically.
Day-to-day activities :
- Analyzing and reporting social care activity of all agents
- Generating report from Zendesk and all social media care platforms
- Generating insights into an action plan to ensure the implementation of overall social community management strategy
The must haves:
- University background (S1) from any discipline, preferably Communication / Engineering / Statistics / Economics with at least 5 years working experience in Telco Industry, FMCG, e-commercewith sufficient knowledge in Social Media platform, Interaction/Language, and Social media community behavior.
- Strong written and verbal communication skills; a persuasive and passionate communicator with good public speaking skills
- Passion for all things social - staying on top of the latest trends, platform updates, as well as local nuances of consumer behaviour
- Creative copywriter / able to supervise the communication template or direct them
- Up-to-date on local internet lingo a plus
- A fluent English speaker with excellent written skills.
