Assistant Finance Manager, Operations Support (Process Improvement)

Get to know our Team:

• The position will report the Head of Operations Support and shall be responsible in process improvement related activities
• Key accountabilities include ensuring service delivery in accordance to SLAs/KPIs and accuracy of data management
• Provides support to the team in line with Finance Ops Support & Services strategy

Get to know the Role:

• Participate in operational review meeting and any key stakeholder meeting(s)
• Identify and implement standardization and optimisation for performance improvement in systems and processes, including investigation, resolution and escalation of issues in a timely manner
• Implement feedback channel for process improvement areas for continuous improvement with a “Center of Excellence” mindset
• Perform benchmark against best practices and regional/ world players in the same field
• Ensure compliance to all key controls within all operational processes handled by Operations Support Team
• Monitor related Key Performance Indicators and ensure timely resolution of all related operational performance measurement issues to ensure adherence to Service Level Agreements
• Back up team members as and when required
• Ad hoc assignment
• Vertical Business Units & Departments, Regional and Local Finance, Finance Operations
• Communicate with multiple internal and external stakeholders

The must haves:

• 5-8 years ​
• Bachelor’s Degree in Finance/Accounting and/or
• Professional Qualification (ACCA/CIMA/CPA).
• Ability to multi-task, attention to details and work under pressure
• Good analytical skills
• Able to articulate clearly in both written and spoken English
• Advance Excel knowledge
• Oracle Finance