Nơi làm việc: Quốc tế
Mức lương:
Ngành nghề: CNTT - Phần mềm
Get to know our Team:
Get to know the Role:
The day-to-day activities:
Review suspicious account activities by working on assigned appeal queues, and service requests, as well as other appeal related items on a daily basis.
Processing queue items in a timely manner and ensure targets and SLAs set on day-to-day operations are met.
Identify, analyse, and interpret fraud trends and patterns in complex data sets while maintain independence, deliver timely responses, and timely escalation of risks and issues.
Implement and report (weekly, monthly, quarterly) on key metrics to monitor, manage and improve quality and efficiency.
Respond to ad-hoc escalations and enquiries from users.
Initiate and encourage effective teamwork across different teams and maintain professional interaction to ensure excellent information flow and feedback on impacts of process, policy and product changes with Grab personnel at all times.
The must haves:
Professional Qualification, preferably with at least 2 years of experience in a related field.
Excellent written and verbal communication skills.
Detail-oriented and efficient time manager who is able to thrive in a dynamic and fast-paced working environment.
Proficiency with metrics and reporting, and tools like Zendesk and Excel.
Proficiency in a local SEA language.
Good understanding of the fraud space with hands-on knowledge of fraud, payments and risk.
A good understanding on the SEA payments ecosystem, with previous experience in FinTech or Startup experience a plus.
Grab Vietnam