Account Manager, GrabWheels

Get to know the Team:

• Be part of the founding team of Grab’s new escooter-sharing platform, helping to drive forward an innovative, eco-friendly mobility solution that is part of Grab’s overall business.

• We’re a lean team of creative, data-driven and strategic thinkers, in the service of shaping the Grab brand into a loveable powerhouse in SE Asia.

• At GrabWheels, we are a startup within the Grab business. And our way of working reflects that - we move very fast and work in an agile way

• We deliver on the vision of safe, affordable and accessible first and last mile connections for consumers in a clean and efficient way. As a new business line within Grab, we are working to achieve something new in the transportation realm – help us build it! 

Get to know the Role:

As the Account Manager, you will be reporting directly to the Indonesia Business Development Manager and your team will be maintaining and growing the partnerships with companies large and small to enable our service across Indonesia.

The day-to-day activities (non-exhaustive):

• Serve as a key member of the GrabWheels Business Development Team to maintain, nurture, and grow strategic partner accounts

• Be the first contact point for strategic partners in the events of dissatisfactions, aftersale requests, and partner with Operations and Marketing team to deliver customized solutions that will enable growth of GrabWheels footprint with existing partners

• Analyse data to identify trends to enhance our partner support processes and improve team efficiency

• Lead strategic conversations with strategic partner’s Senior leadership team (Director to C-Level) and communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly

• Operate as the lead point of contact for any and all matters specific to your client portfolio, including escalation and troubleshooting to resolve client issues

• Gather partner feedback to enhance the products and the customer experience

• Deliver consultative support and up-to-date education on our GrabWheels products to the partners

• Represent GrabWheels at conferences, events or through webinars

The must haves:

• 4-5 years of experience in Customer Service or Business Development

• Proven ability to blend business, strategy, finance and legal concepts to lead complex, multi-faceted, win-win deals

• Proven ability to lead sales teams that delivers against targets

• Strong written and verbal communication skills

• Proven ability to work independently and effectively

• Advanced and above in Microsoft Office (Excel, PowerPoint, Word)

• Passion for micro mobility