Get to know the Role:
To assist the Account Manager in:
- Manage merchant relationship post acquisition and provide EOD reports to selected merchants.
- Work closely with internal teams to coordinate marketing campaigns and resolve merchant queries.
- Upsell existing/future products to merchants.
Traits required to excel in this role:
- Strong relationship management and communication skills.
- Strong analytical skills, data and target driven individual.
- Structured individual and responsible individual.
The day-to-day activities:
- Acquisition: Onboard merchants that have been acquired and improve the onboarding process to increase efficiency.
- Retention: Work closely with Account Managers to handle merchant queries and solve merchant problems.
- Upsell: Introduce GrabRewards (loyalty program) to selected merchants as a form of retention and marketing exposure for merchants.
The must haves:
- 1-2 years working experience in relationship management and operations.
- Comfortable with Microsoft Office (words, power point and excel).
- Advance Excel and PowerPoint skills is a plus.
- Experience in dealing with external and internal parties.
- Experience in business operations.
- 1-2 years experience in relationship management or business operations.
- Experience working with internal and external parties
- Experience in developing and executing business operations
- Experience in a fast paced work environment.
- Prior experience in budget management is a plus point.
