Wholesale – Key Account (Retail) (HOA - 000017_SHO-WHO-186-201-111-1)

Sales Order Processing

• Entering sales orders, verifying customer details, tracking delivery status, and ensuring timely delivery of goods or services. - Administrative & Operations Support:
• Maintaining customer databases, updating records, filing sales contracts, and preparing routine sales documentation (invoices, proposals, quotations). - Communication Hub:
• Serving as the primary point of contact for customer inquiries, resolving basic service or delivery issues, and relaying customer updates to internal teams. - Reporting & Analytics:
• Tracking sales performance metrics, compiling weekly or monthly sales reports, and preparing presentation materials for management. - Inventory & Logistics Coordination:
• Monitoring stock levels in coordination with warehouse/supply chain teams to confirm order fulfillment capacity. - Cross-Departmental Liaison:
• Facilitating communication between sales, marketing, merchandising, finance and accounting (for billing/payments)

• Bachelor’s degree in Business Administration, Sales, Commerce, Supply Chain, or a related field. - At least 2 years of experience in Sales Coordination, Sales Administration, Sales Operations, or a similar role; retail or distribution experience is preferred. - Hands-on experience in sales order processing, documentation, invoicing, delivery coordination, and stock monitoring. - Good proficiency in Microsoft Office, particularly Excel and PowerPoint; experience with ERP, SAP, or CRM systems is an advantage. - Strong organizational and time-management skills with high attention to detail and accuracy. - Good communication and coordination skills when working with customers and cross-functional teams. - Basic analytical, reporting, and problem-solving skills. - Good command of written and spoken English and Vietnamese. - Proactive, service-minded, and able to manage multiple priorities under tight deadlines.