Warehouse Supervisor

1. Job Purpose

• Responsible for the overall management and operation of the raw material warehouse and finished goods warehouse.
• Establish and continuously improve warehouse rules, regulations, and operational procedures to ensure efficient, safe, and orderly daily warehouse operations to meet production and shipping requirements.

2. Key Responsibilities

• System & Process Development
• Lead the establishment and continuous improvement of warehouse management systems, Standard Operating Procedures (SOPs), safety regulations, inventory counting procedures, inbound/outbound processes, and exception handling mechanisms, ensuring compliance with company requirements and local Vietnamese regulations.
• Develop and optimize operational processes for both the raw material warehouse and finished goods warehouse, outbound operations in the finished goods warehouse.
• Establish an inventory record management system, clearly defining standards for recording, verification, and archiving to ensure book-to-physical consistency.
• Daily Operations Management
• Oversee daily receiving, issuing, storage, and inventory counting activities in both warehouses. Effectively allocate personnel, equipment, and space to ensure timely material supply to production and on-time finished goods shipment.
• Organize and supervise daily/periodic counts, random checks, and annual full inventory counts; analyze discrepancies and implement corrective actions to maintain high inventory accuracy (target ≥98%–99.5%, specific target set by the company).
• Manage warehouse 5S/6S, safety, fire protection, and proper use of personal protective equipment to eliminate safety hazards.
• Inventory & Record Management
• Ensure all inbound and outbound documents are timely and accurately entered into the system (ERP/WMS), achieving consistency among records, cards, and physical stock.
• Monitor inventory turnover, slow-moving stock, overstock, and stockout situations; provide timely warnings and drive resolution.
• Coordinate with Finance, Production, Purchasing, Sales, and other departments on inventory reconciliation, cost accounting support, and audit activities.
• People & Team Management
• Provide input on warehouse team recruitment, conduct training, performance evaluation, shift scheduling, and daily guidance; develop a team capable of executing procedures and handling exceptions.
• Establish performance evaluation KPI and continuously improve team execution and service awareness.
• Other Duties
• Participate in new factory warehouse layout optimization, equipment selection recommendations, and collection of improvement suggestions during the automated system ramp-up period.
• Handle urgent exceptions (incoming material issues, system failures, urgent shipments, etc.) and report promptly to superiors.
• Complete other related tasks assigned by supervisors.

Basic Requirements

• Education: College diploma or above; majors in Logistics Management, Warehouse Management, Industrial Engineering, Supply Chain Management, or related fields preferred.
• Work Experience: Minimum 5 years of warehouse management experience, including at least 2 years in a Warehouse Supervisor or equivalent managerial role.
• Experience managing both raw material and finished goods warehouses in manufacturing industries (especially electronics, machinery, consumer goods, etc.) preferred.
• Industry Background: Experience in setting up new factories/new warehouses and establishing management systems from scratch preferred. Experience with automated warehouse systems (AGV, conveyor lines, WMS integration) preferred.
• Professional Skills & Competencies
• Strong ability to develop warehouse management systems; capable of independently drafting SOPs, inventory counting procedures, inbound/outbound processes, and safety regulations.
• Proficient in inventory management, book-to-physical verification, FIFO, batch management, and slow-moving stock handling.
• Familiar with ERP/WMS system operations and data reconciliation; able to drive consistency between system records and physical stock.
• Good data analysis skills (proficient in Excel; able to prepare inventory reports and discrepancy analyses).
• Knowledge of local Vietnamese labor regulations and safety/fire protection requirements preferred (or strong learning ability).
• Language & Soft Skills
• Language: Basic English or Chinese communication skills are sufficient.
• Strong execution ability, sense of responsibility, Detail-oriented, and problem-solving skills; able to quickly establish order during the new factory start-up phase.
• Good team management, and communication skills.