Warehouse Operations Associate

About AIRR Labs

• AIRR Labs  is a fast-growing  E-commerce & Social Commerce company building lasting connections between brands and consumers in Southeast Asia.
• We provide a full suite of solutions that enable brands to bring their unique stories to life across an online customer journey.
• At AIRR Labs, we work closely with brands to build sustainable online businesses through data-driven strategies, strong execution, and deep platform expertise—empowering brands to connect with consumers in more meaningful and effective ways.

About the Job

• As a Warehouse Operations Associate, you will be responsible for monitoring order fulfillment, coordinating inventory, and working closely with internal teams and warehouse partners to ensure smooth daily operations.
• You’ll collaborate with Commercial (Ecommerce), Demand & Supply Planning, Marketing, and Warehouse teams to handle order requests, resolve operational issues, track inventory status, and ensure timely order processing across e-commerce platforms.
• We’re looking for someone who is organized, detail-oriented, and capable of handling unexpected situations with a strong sense of ownership and problem-solving skills.

What You’ll Do

• Monitor and process daily orders across e-commerce platforms using the Order Management System (OMS), ensuring accurate and timely fulfillment.
• Coordinate with Warehouse teams to track order status, inventory availability, packing, and shipping progress.
• Work closely with the Commercial team to handle order-related requests, including out-of-stock orders, order issues, B2B orders, and special requests such as KOL seeding.
• Coordinate with the Demand & Supply Planning team to monitor inbound inventory timelines, stock availability, and order fulfillment requirements.
• Support Marketing requests related to product samples and other operational needs.
• Proactively follow up on delayed orders, identify potential fulfillment issues, and coordinate with relevant teams to ensure timely resolution.
• Maintain order tracking records and prepare operational updates and reports using Excel.
• Provide timely updates to stakeholders regarding order status, inventory shortages, delays, and other operational issues.
• Provide operational support during major sales campaigns and peak periods, including special working arrangements when required.

• What We’re Looking For:  1–2 years of experience in Warehouse Operations, E-commerce Operations, Order Management, Logistics, or a related field.
• Understanding of order fulfillment processes, inventory management, and warehouse operations.
• Proficiency in Microsoft Excel, including lookup functions and data tracking.
• Strong attention to detail, organizational skills, and the ability to manage multiple requests simultaneously.
• Good problem-solving skills with the ability to identify issues, assess urgency, coordinate with relevant stakeholders, and follow through until resolution.
• Strong communication and coordination skills, with the ability to work effectively across different teams.
• Proactive, responsible, and comfortable working in a fast-paced e-commerce environment.
• Willingness to provide operational support during peak campaign periods, including evenings, weekends, and public holidays when required.
• Willingness to visit warehouse locations when necessary.