Transportation & Customs Manager

• Job Title: Transportation & Customs Manager
• Department: Global Freight Service (GFS)
• Job Summary
• Manage transportation and customs clearance operations for GFS Dept, ensuring timely delivery, accurate documentation, regulatory compliance and effective cost control.
• Lead the operations team and coordinate with customers, transport providers, customs brokers and overseas offices to deliver reliable freight solutions.
• Key Responsibilities

1. Transportation Management

• Manage daily domestic and cross-border transportation activities supporting airfreight and oceanfreight shipments, including pickup, delivery and container trucking.
• Plan transport capacity, routes and schedules to meet customer requirements and service commitments.
• Monitor shipment movements and resolve delays, delivery exceptions, cargo damage and other operational issues.
• Select, evaluate and manage trucking vendors and subcontractors based on service quality, capacity, safety and cost.
• Review transport rates and negotiate service terms in coordination with relevant internal teams.

2. Customs Clearance Management

• Oversee import and export customs clearance, ensuring accurate declarations, complete documentation and timely shipment release.
• Guide the team on HS classification, customs valuation, certificates of origin, applicable duties and taxes, and shipment-specific requirements.
• Review requirements for permits, specialized inspections and other customs procedures before shipment execution.
• Coordinate with customs authorities, brokers and customers to resolve clearance issues and support inspections or post-clearance reviews.
• Monitor regulatory changes and update internal procedures to maintain compliance.

3. Team Leadership and Process Improvement

• Lead, coach and allocate workloads across the transportation and customs teams.
• Establish operating procedures, service standards and escalation processes.
• Monitor operational performance and implement improvements to reduce delays, errors and avoidable costs.
• Ensure proper record keeping, documentation control and adherence to company policies.

4. Customer and Internal Coordination

• Work closely with Sales, Customer Service, Airfreight, Oceanfreight and Finance teams to support shipment execution and customer solutions
• Provide operational input for quotations, tenders and new customer implementation.
• Communicate with customers and overseas offices regarding transportation arrangements, clearance requirements and service issues.
• Review vendor charges and support timely, accurate billing and cost reconciliation.

• Bachelor’s degree in Logistics, Supply Chain Management, International Trade, Business Administration or a related field.
• At least 7 years of experience in transportation and customs operations within freight forwarding or logistics, including 3 years in a supervisory or managerial role.
• Strong knowledge of Vietnam import and export customs procedures and transportation operations supporting airfreight and oceanfreight.
• Experience managing trucking vendors, customs brokers and operational teams.
• Familiarity with cross-border trucking, particularly Vietnam–China routes, is an advantage.
• Good command of spoken and written English, with the ability to lead operational discussions, handle customer escalations and communicate independently with overseas offices.
• Strong leadership, problem-solving, negotiation and stakeholder management skills.
• Proficiency in customs declaration systems, logistics management systems and Microsoft Excel.