Mô tả công việc

Responsible for all technical and customer service training for employees at store level.
Areas of Responsibility · Monitor and evaluate training programs, processes and workflows for quality and effectiveness; make recommendations for improvement. · Manage training schedules, coordinate class starts at multiple locations, and manage training equipment and materials. · Design and prepare educational aids and materials. · Oversee technical training implementation. · Assess instructional effectiveness and summarize evaluation reports determining the impact of training and how it affects KPIs. · Partner with Brand Managers and other stakeholder regarding instructional design. · Maintain updated curriculum database and training records. · Conduct regular evaluations to identify areas for improvement in program offerings.

Relevant Experience: · Bachelor’s degree in communications or related area required. · At least 5 years of experience in Retail training, especially in Fashion/ Beauty, with one year of supervisory experience required. competencies: (Technical, Operational, Managerial, Human & Cultural Requirements) · Excellent verbal and written communication skills with strong graphic design ability. · Thorough understanding of training processes. · Ability to moderate large groups. · Extremely organized and detail oriented. · Proficient with Microsoft Office Suite or related software.

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Nguồn tin: Nguồn: CareerViet · đăng 12/08/2026