Thực Tập Sinh Chăm Sóc Khách Hàng - Customer Service Intern
Mô tả công việc
- 1.
- Customer Support: · Respond to customer inquiries via email, chat and social media (and hotline after training), following team guidelines and under supervision. · Escalate complex cases and complaints to the CS Executives or Team Leader.
- 2.
- Product & Policy Learning: · Learn product information and company policies (ordering, delivery, return/exchange, warranty) to give customers accurate information. · Join training sessions and shadow team members to build CS skills.
- 3.
- Admin & Documentation: · Log customer interactions and keep case status updated in the system. · Support order tracking and follow-ups with related teams (warehouse, stores, delivery partners).
- 4.
- Team Support: · Help collect customer feedback and prepare simple reports. · Support other ad-hoc tasks, especially during campaigns and peak seasons.
Yêu cầu ứng viên
- Relevant Experience: · Final-year student or fresh graduate in any major (Hospitality, Ecommerce, Business, Marketing, Communications or Languages is a plus). · No experience required; part-time experience in retail, F&B or any customer-facing role is a plus. · Good communication in Vietnamese; basic English.
- Working Schedule: 05 days/week - rotating shift: · Morning shift: 08:30 – 17:30 (lunch break 12:30 – 13:30). · Afternoon shift: 12:30 – 22:00 (flexible 1.5-hour break; partly remote). · Morning shift only during the training period.
Thông tin tham khảo
- Mức lương phổ biến cho “Thực Tập Sinh”
- 2,7 – 4 triệu/tháng, trung bình 3,3 triệu (85 mẫu tin, VietnamSalary). Xem chi tiết lương
- Thị trường tại Hồ Chí Minh
- 18.339 tin đang mở từ 3.531 doanh nghiệp. Xem việc làm tại Hồ Chí Minh
- Nguồn tin
- Nguồn: CareerViet · đăng 02/11/2026
