Technical Support Engineer - Solar & Energy Storage

• Our client is a foreign-invested company, now looking for Technical Support Engineer - Solar & Energy Storage ($2000, ID 22813)

Technical & Commercial Support

• Serve as the primary technical point of contact for distributors and installers, providing direct technical assistance for end-customers on-site whenever necessary.

Issue Diagnosis & Troubleshooting

• Evaluate incoming technical queries and incident reports; perform root-cause failure analysis and deliver timely, effective solutions through remote channels or direct field intervention.

Warranty & Spare Parts Management

• Oversee warranty processing, technical evaluations, repair/replacement proposals, and post-service follow-ups; conduct routine inventory checks to ensure optimal spare parts stock levels.
• Partner Enablement & Technical Training:
• Develop and deliver structured training programs covering equipment operation, installation guidelines, maintenance procedures, and troubleshooting workflows for channel partners.
• Product Feedback & Continuous Improvement:
• Consolidate recurring technical issues and distributor feedback to report back to global engineering teams, driving product optimization and quality enhancements.

Educational Background

• Associate Degree or higher in Electrical Engineering, New Energy, Automation, or relevant technical disciplines (fresh graduates with strong potential are welcomed).

Professional Experience

• At least 3 years of hands-on technical experience with residential energy storage systems and photovoltaic (PV) solutions; prior experience working directly with leading manufacturers is highly preferred.

Core Competencies

• Solid understanding of electrical principles and residential electrical appliances; strong analytical mindset paired with excellent communication and customer service skills.

Language Skills

• Professional working proficiency in English to collaborate seamlessly with international corporate teams.

Other Requirements

• Flexibility to travel for client site visits as required; company operates under a standard work schedule without OT policy.
• Compensation & Benefits

Attractive Compensation

• Competitive base salary ($1,100 - $2,000) complemented by quarterly performance bonuses.
• Insurance & Probation: 100% full salary during the 2-month probation period; full social insurance coverage starting immediately from day one based on total salary.
• Comprehensive Healthcare & Well-being:
• Standard 2 days off per week plus 14 annual leave days.
• Birthday leave with special gift and 5 fully paid sick leave days annually. 24/7 supplementary health insurance scheme.

Professional Growth & Engagement

• Continuous technical training and professional development opportunities.
• Annual company trips, teambuilding activities, and annual salary review/bonus evaluations.
• Career growth within the world's Top 4 AIoT provider in a young, dynamic, and international environment.

Business Travel Allowance

• Full coverage of transportation, lodging, and travel expenses during client visits.