Technical Support Engineer (Product Experience Knowledge Team) - Malaysia
Mô tả công việc
- <span><span>The purpose of this role is to oversee Tech Support Knowledge Management strategy and to support the team in harnessing, developing, sharing and effectively using organisational data, learning and knowledge to improve Tech Support activities, current practice and future developments.</span></span><span><span>Manage the current knowledge management practices as well as design a new knowledge distribution policies and encourage use of the new practices</span></span><span><span>Analysing the effectiveness of the new knowledge management program (FAQ) by observing its usage and evaluate its impact in terms of the team benefits</span></span><span><span>Interact with internal and external department, act as a mediator to provide the knowledge and information about the products</span></span><span><span>Utilise the knowledge base resources and design a training module for the trainers and new hires</span></span><span><span>Encourage the team to share knowledge effectively and efficiently</span></span><span><span>Able to communicate and involving in the discussion with the team members to provide and standardised SOPs</span></span><span><span>Consistently updates accurate informations in order to keep the team updated</span></span><span><span>Managing employees relationship within the Tech Support Team</span></span><span><span>Providing L1 and L2 training for newbie (Duration: 1 week)</span></span>
Thông tin tham khảo
Tin đăng ngày 17/07/2018 — đã hơn 180 ngày, có thể đã ngừng nhận hồ sơ. Hãy kiểm tra trên trang nguồn trước khi nộp.
- Mức lương phổ biến cho “Technical Engineer”
- 10,4 – 15,5 triệu/tháng, trung bình 12,9 triệu (50 mẫu tin, VietnamSalary). Xem chi tiết lương
- Nguồn tin
- Nguồn: website tuyển dụng của doanh nghiệp (grab.careers) · đăng 17/07/2018