Technical Support Engineer
Mô tả công việc
- The successful candidate will provide hands-on technical support to customers and work closely with Sales, factories, suppliers, and internal departments to resolve technical and quality-related issues.
- This position requires a proactive individual who can independently manage assigned tasks, directly inspect and handle issues at customer sites, and collaborate effectively with team members.
- Reporting line: General Director
- Respond to customer technical inquiries in a timely and professional manner.
- Review product selections, specifications, drawings, and other technical documents.
- Compare customer requirements with product specifications and identify any technical discrepancies.
- Visit customer sites to inspect products, installation conditions, operating conditions, and reported problems.
- Take prompt initial action when technical problems, quality issues, or customer complaints occur.
- Collect and organize relevant technical information and support root-cause investigation.
- Communicate technical inquiries and investigation results to factories and overseas suppliers.
- Review responses from factories and suppliers and follow up on any additional information or investigation required.
- Coordinate technical matters among customers, Sales, factories, suppliers, and relevant internal departments.
- Follow up on containment actions, corrective actions, and recurrence-prevention measures.
- Prepare technical reports, complaint reports, inspection records, and customer explanation materials.
- Proactively manage the progress, deadlines, risks, and outstanding matters of assigned cases.
- Provide on-site technical support and directly handle products, equipment, or installation-related issues when required.
- Share technical information and cooperate with other Technical Support members to resolve cases effectively.
- Promptly report important technical or quality issues to the General Director.
Yêu cầu ứng viên
- Bachelor’s degree in an engineering or technical field. 2 years of relevant experience or above in Technical Support, Field Service, Application Engineering, Project Engineering, Technical Service, Quality Engineering, or a similar function.
- Experience providing technical support and troubleshooting at customer sites.
- A proactive and hands-on working style, with the ability to take ownership of assigned tasks and follow them through to completion.
- Willingness to directly inspect products, equipment, installation conditions, and operating conditions at customer sites.
- Ability to collaborate effectively with Sales, other Technical Support members, factories, suppliers, and internal departments.
- Experience coordinating with manufacturing factories, overseas suppliers, or internal technical departments is preferred.
- Ability to read drawings, specifications, and technical documents and compare customer requirements with product specifications.
- Experience handling quality issues or customer complaints, including investigation, corrective-action follow-up, customer explanation, and case closure, is preferred.
- Ability to communicate via email in English, read technical documents in English, and participate in online meetings.
Thông tin tham khảo
- Mức lương phổ biến cho “Technical Engineer”
- 10,4 – 15,5 triệu/tháng, trung bình 12,9 triệu (50 mẫu tin, VietnamSalary). Tin này khoảng 18,5 triệu — cao hơn 43%. Xem chi tiết lương
- Thị trường tại Hà Nội
- 9.270 tin đang mở từ 1.874 doanh nghiệp. Xem việc làm tại Hà Nội
- Nguồn tin
- Nguồn: CareerViet · đăng 11/10/2026
