Technical Service Manager, Full-time

Viet Nam, Ho Chi Minh City, Ho Chi Minh City

Business unit: Decorative Paints

About AkzoNobel

AkzoNobel is a leading global paints and coatings company and a major producer of specialty chemicals. We supply industries and consumers worldwide with innovative products and are passionate about developing sustainable answers for our customers. Our portfolio includes well-known brands such as Dulux, Sikkens, International and Eka. Headquartered in Amsterdam, the Netherlands, we are consistently ranked as one of the leaders in the area of sustainability. With operations in more than 80 countries, our 50,000 people around the world are committed to delivering leading products and technologies to meet the growing demands of our fast-changing world. In Vietnam, we manufacture, sell and distribute various famous paint brands namely Dulux 5 in 1, Dulux Weathershield, Dulux Professional, Dulux Ambiance, Dulux Easy Clean, Maxilite,…

1. Technical support: Build up the technical service team and provide the technical support to CS team, customer and consumer when require to ensure the right and proper response.
2. On site investigation and response to consumer& customer: Ensure to follow the process, checklist to collect all data at site and based on the logical analysis, technical knowledge and soft skill can make the right decision.
3. Complaint Management: Review the complaint log sheet to consolidate the issue, causes and solution and work with other team to drive continuous improvement.
4. Quality assurance & control: Work with QA&QC team for all internal investigation to find out the root cause and solution for further continuous improvement
5. Trial support and other study support : Participate in the product trial with RD&I team and production team to understand process capability and formula robust that support during the investigation
6. Continuous Improvement: good cross functional competency
7. Understands and practices HSES processes relevant to the job in the working environment

Job requirements/Candidate profile

EDUCATIONAL QUALIFICATIONS
Graduate in Engineering (preferably Chemical) or in Chemistry.
RELEVANT EXPERIENCE
The role requires 6-8 years of experience in the quality or technical service. Understand quality system and capable in the lab testing . Preference will be given to someone who has dealt with customers.
PERSONAL CHARACTERISTICS & BEHAVIOURS
As the role is technical service that require maturity in across functions.
Strong analytical and problem solving skills, ability to communicate well, and being able to deal with irate customers
Dynamics and mobility

If you are interested in this vacancy, please send your latest resume to Ms. Thanh Thao, ***************@akzonobel.com or contact directly via phone number 0903079022.

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