Technical Service Expert

Report to: Technical Service Manager

• Manage & develop powder technical service procedures and standards
• Monitor technical service of powder segment to ensure service on time and meet customer requirements and expectations.
• Manage customer line product complaints: call upon customers to determine scope of problem for either on the spot or follow-up laboratory resolution.
• Provide customers with powder technical service in the entire paint process to meet required on-line quality and cost targets.
• Coordinate and support introduction trials of new and modified technology at customer plants to ensure they meet expectations and add value to their business.
• Coordinate with Technical team in ensuring paint formulae are robust and reproducible with appropriate testing regimes to result in right first time production conforming to factory requirements.
• Comply with Company & statutory E&HS regulations & quality systems.

• Bachelor’s degree in Chemical Engineering, Chemistry or equivalent
• At least 3 years working experience in the lab for Powder coating and/or customer technical service management.
• Effective problem solving and communication skills
• Result-oriented
• Ability to work independently and in a dynamic & challenging environment
• Good interpersonal & communication skills
• Fluent in English

Please submit your updated CV to [email protected] & [email protected]; directly contact Ms. Tuyet Hong at 3910 1126 - ext 103 for more information.

• Hotline: (84) 909 600251
• Tel: (848) 39101126
• Email: [email protected]