Technical Program Manager (TPM) – customer Operations

Role Purpose

• The Technical Program Manager (TPM) acts as the operational engine and central technical interface representing the factory's production performance, readiness, and manufacturing improvements directly to customer.
• You will not only be an administrative metrics tracker—you are accountable for the results, finalizing technical decisions for the project and factory.
• You will coordinate cross-functional teams through tight delivery schedules to perform validation builds, manage technical asset readiness from NPI to mass production, and masterfully balance customer expectations with internal factory realities.
• Key Responsibilities & Deliverables

1. customer Engagement & Governance ·

Primary customer Interface

• Serve as the technical window representing the factory's production performance, technical issues, and process optimization ·

Ops Readiness Alignment

• Lead status updates and technical reviews with the customer. Deliver data-driven reports on build progress, yield status, and process bottlenecks. ·

BKM implementation

• Conduct and drive BKM (Best Known Method) and Lessons Learned (LL) items, ensure up to date learning across all programs. ·
• Issue Tracking:  Maintain and drive the Major Issue List (MIL) to closure, ensuring all action items assigned by the customer are addressed promptly before mass production.

2. Factory & Machine Readiness ·

Machine Buy-Off (MBO)

• Review Process and Equipment Buy-off reports to ensure asset performance meets production requirements. ·

POR Readiness

• Review and lock down all POR (Plan of Record) parameters to standardize process settings for manufacturing teams. ·

Tooling & Fixture Validation

• Review critical dimensions, tolerances, and design integrity for tooling, jigs, and fixtures from all stage. ·

Process Change Management

• Drive Process Change Notices (PCN) for improvement proposals, leading the validation data review with customer to secure formal approval and implementation.
• 3. Production Performance & Output Management ·

Ops Demand Fulfillment

• Monitor yield and build performance. Review yield bridge and drive internal engineering teams to bridge the gap between actual yield and target yield. ·

Cross team management

• Lead cross-functional teams to conduct failure analysis on critical process (e.g., Active Alignment shifts, particle contamination, cosmetic defects, image quality issues). ·
• Risk Mitigation:  Proactively identify technical, manufacturing, and process risks. Formulate mitigation plans for the critical path to ensure on-time delivery.

• Basic Qualifications ·       Bachelor’s degree or above in science, or equivalent engineering experience. ·       2+ years of experience in manufacturing industry, with a proven track record for project management. ·       Fluent in English.
• Must be capable of hosting technical calls and writing engineering reports in English.
• Preferred Qualifications   ·       Familiarity with high precision assembly processes. ·       Direct experience managing projects for Tier-1 global customers as ODM/OEM/CM direct interface. ·       Chinese capability, able to host internal engineering meetings and align technical gaps for cross function teams.
• Desired Attributes

Resilience

• Ability to thrive and maintain composure in a fast-paced, high-standard, and constantly changing environment.
• Exceptional Communication : Capable of translating complex technical challenges into clear, concise summaries for non-technical stakeholders.
• Proactive Mindset : A strong "get-it-done" attitude with the willingness to step across traditional boundaries to solve problems.