Student Care Associate

JOB DESCRIPTION

Support teachers:

• Give preliminary information on the student's level and the class’s characteristics at the beginning of the course.
• Support teachers in the class. 

Classroom preparation: 

• Make sure the facility, materials, laptops, and other tools are ready for the class; Deal with technical and admin issues in the classroom
• Distribute homework to students via the online platform ECO and make sure students' homework is graded by either teacher, teaching assistants, or your student care officer.
• Student data input: manage data of students and classroom assigned (name, age, class, photo, homework grade, classroom attendance, mock test scores, progress test scores)
• Tests: Administer progress tests, mock tests, and placement tests on the system.

Student care:

• Fully aware of each student's progress in the classroom and be able to provide academic feedback and develop an academic plan for the student
• Arrange extra sessions when students need further support from the school or are absent from class.
• Student activities: coordinate with teachers, and teaching assistants to organize activities to improve students' skills and commitment to IvyPrep Education

Parent  communications:

• Approve online report after each class sent to parents, mid and final reports of the class to the parents; and call parents 3 times during one course to communicate about the students’ program.
• Class re-enrollment sales for the students to get into the next course

Campus-wide activities: 

• Support ACMs and ACs in organizing activities

JOB REQUIREMENTS

• Good communication and problem-solving skills.
• Customer service mindset
• Dynamic, open-minded, enthusiastic, and proactive at work.
• Ability to work in a team, good coordination.
• Able to work full-time, in 8-hour shifts/day. Morning shift: 8am - 5pm. Evening shift: 13:00 - 21:00
• At least 6 months of experience working in the related positions

Candidate preference:

• IELTS 5.5 or upper
• Knowledge of Teaching English

BENEFITS

• Insurance
• Paid Vacation
• Health Care
• Employee Training
• Paid Sick Leaves
• Dynamic working environment

Interested candidates are welcome to submit their curriculum vitae addressed to the following e-mail: ***************@ivyprep.edu.vn

Work location: Campus Lê Quý Đôn: 21 Lê Quý Đôn, P. 06, Quận 3

Tóm tắt yêu cầu công việc:

• Đang tìm kiếm các ứng viên sẵn sàng làm việc vào các ngày trong tuần, Thứ Bảy và Chủ Nhật
• Yêu cầu 1 năm kinh nghiệm làm việc có liên quan cho vị trí này
• Cần visa làm việc cho vị trí này