Strategy & Planning Lead, Makassar

Job Purpose

• Part of the core GrabFood city Makassar team, to lead and grow the business
• Monitor and drive improvements in the city performance, understanding local city dynamics by area and time, to improve reliability and overall marketplace efficiency
• Build strong local operational processes, working with local and country teams

Key Responsibilities:

Functional

• Responsible for monitoring and improving overall city marketplace performance. This includes building processes to monitor real-time activities on the ground, and implementing operational fixes to improve reliability.
• Proactive collaboration with local Driver Operations teams as well as country teams and product teams to improve the overall GrabFood Driver experience..
• Manage local team for on ground operational work.

People

Hire and manage strong local operations team.

Key Requirements:

• Minimum 2-3 years of relevant work experience in consulting, operations management, financial services, or start-up/tech industry
• Strong analytical ability, comfortable with analyzing data to make decisions
• Strong people and stakeholder management experience
• Understand how to build processes, with great communication/interpersonal skills
• Able to communicate in English, including reading/writing
• Willing to be hands on as needed and proactively assume responsibilities and ownership
• Ability to work independently and deal effectively with complex, changing and ambiguous environment