Service Engineer (Japanese Account Support)

Job Description

• Serve as the primary point of contact for Japanese customers regarding repair and maintenance service requests.
• Coordinate with service engineers to arrange service schedules and ensure smooth communication between customers and internal teams.
• Visit customer sites, accompany service engineers when required, and support on-site service activities.
• Monitor service progress, prepare service reports, and follow up with customers to ensure customer satisfaction.
• Propose maintenance contracts and preventive maintenance solutions to support long-term equipment performance.
• Build and maintain strong relationships with existing customers while supporting after-sales business development activities.

Requirements

• Japanese speaker - JLPT N2 level and above.
• Strong communication and customer service skills. Ability to coordinate effectively with customers and internal teams.
• Willingness to travel for customer visits and business trips.
• Bachelor's degree in Engineering is appreciated.
• Knowledge of HVAC, air conditioning systems preferred.

Nice-to-have

• Experience in sales, customer service, account management, or technical support.
• Experience working with Japanese customers.
• Ability to read and interpret technical drawings is a plus.
• English skills are an advantage.

Benefits

• Working hours: Monday to Friday
• Leave entitlement: Up to 24 days per year, including annual leave and public holidays.
• Annual leave can be used during the probation period. Up to 12 unused annual leave days can be carried forward to the following year.
• Social insurance, health insurance, and unemployment insurance on 100% base salary
• 24/24 accident insurance
• Free pre-employment health check-up
• Annual health check-up
• Congratulatory and condolence benefits (marriage, childbirth, funeral,…)
• Allowances: Phone, gasoline, and lunch allowance
• Business travel expense policy, including business trip allowance, transportation, and hotel accommodation expenses
• 13th salary, performance bonus (twice per year), and annual salary review
• Learning, Engagement, and Workplace Benefits
• Team building and company trip
• Work at Daikin Air Tower, a Platinum-certified WELL, LEED, and LOTUS building