Service Center Operations Manager

• Operational Leadership & Service Excellence
• Lead and optimize SSC operations across CAD, CAM, SQE, Procurement, Accountancy, and related services.
• Ensure efficiency, quality, service consistency, and alignment with organizational standards.
• Analyze operational performance to identify gaps, inefficiencies, and improvement opportunities.
• Ensure operational processes meet SLAs and stakeholder expectations.
• Team Leadership, Capability Building & L&D
• Build, lead, and inspire a high-performing operations team with ownership and accountability.
• Assess team capability gaps and design targeted learning and development plans.
• Coach and develop team leaders and key talents to support succession planning and long-term SSC sustainability.
• Foster a culture of continuous improvement, learning, collaboration, and service mindset.
• Performance Management & Stakeholder Reporting
• Define, track, and continuously improve key operational and program KPIs.
• Monitor performance trends, identify root causes of issues, and ensure corrective actions are implemented effectively.
• Regularly report performance insights and improvement plans to leadership and stakeholders.

Yêu cầu công việc

• Education & Experience
• Education requirement: Not specified.
• Experience requirement: Not specified.
• Skills & Competencies
• Strong operational management skills with the ability to analyze performance, identify gaps, and drive measurable improvements.
• Service-oriented and commercially aware mindset, with the ability to identify offshore service opportunities across sister companies.
• Proven leadership and people development capability, with strong focus on L&D and team capability building.
• Strategic thinking with hands-on execution, comfortable operating between strategy and daily operations.
• Strong stakeholder management, communication, and influencing skills.
• Language / Other Requirements
• Excellent English communication.
• Able to manage Shared Service Center operations supporting sister companies within Montana Aerospace offshore.
• Able to work across technical, engineering, procurement, accountancy, and related service functions.
• Personality & Attitude
• High energy, resilient, and execution-driven.
• Continuous-improvement oriented.
• Service-minded and collaborative.
• Strong ownership in building SSC maturity and operational scalability.