Server / Waiter - Hard Rock Cafe

•    Taking guests’ orders .
•    Running food.
•    Handling cash & other forms of payment.
•    Making proficient sales transactions - using a point-of-sale system.
•    Properly checks I.D.s – for guests who appear to be under 30 years old.
•    Demonstrating responsible alcohol service.
•    Demonstrating impeccable product knowledge.
•    Suggestive selling - using proven techniques.
•    Answering questions - accurately and politely.
•    Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
•    Maintaining a clean & organized station – including pre-bussing & table maintenance.
•    Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
•    Demonstrating knowledge of all table/station numbers.
•    Directing guests to areas & restrooms.
•    Creating memorable experiences.
•    Entertaining guests to create “Raving Fans.”

•    High School diploma or GED equivalent.

SKILLS
•    Remaining calm in a hectic, fast-paced atmosphere.
•    Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
•    Displaying a positive and outwardly friendly attitude toward guests.

ADDITIONAL REQUIREMENTS
•    Must be at least 19 years old.  
•    Practicing all general safety standards.
•    Maintaining a well-groomed appearance (“having a plan”).
•    Following all uniform guidelines.
•    Recycling products, where possible.
•    Your Cafe may cross-train the Server and the Busser positions.  This “Server Assistant” will become a rotated position for the Servers and only used during busy volume shifts.  Please see the Busser job description.