Senior Site Reliability Engineer

Tiki is one of the most trusted e-commerce platforms in Vietnam. Our information system is composed of various components. From front web store that handle millions of product view daily, to back-office systems that help automate warehouses management, order processing, third-party logistics providers integration, etc., ensuring that our orders are processed and delivered to customers with a very short lead time and optimal cost, to analytics and crm solutions that generate different near real-time reports, allowing us to make the right decision at the right time.

As a member of SRE team, you will look after our system architecture, services deployment and maintenance to ensure all TIKI products are running healthily 24/7 and to provide supreme user experience to our customers.

What you will get to do

• Setup, manage and maintain various TIKI applications and services.
• Participate in design and build high availability service architecture.
• Monitor technical performance of applications, participate in performance and cost optimization, capacity planning, bottleneck troubleshooting.
• Audit infrastructure for potential vulnerability and weaknesses, make necessary changes to mitigate the risk.
• Explore new technical trends, continuously improve current workflows for more flexible, stable and scalable system.
• Provide routine operation documentation.

• Experienced operate *nix OSes on servers and utilize linux as the main OS on personal laptop/PC.
• Hands-on experience automates tasks with the scripting language (bash/python preferred).
• Hands-on experience with docker and its ecosystem.
• Knowledge of DevOps toolkits: source code version control, infrastructure as code, configuration management, orchestration, monitoring.
• Knowledge of TCP/IP stack, common web applications, and protocols.
• Knowledge of CI/CD pipeline in practice.
• Knowledge of large-scale system design, including multi-tier architectures, load balancing, and high availability solutions.
• Proactive working attitude, passion and high sense of responsibility for work.
• Result-oriented, open-minded.
• Available for off-hour support.
• Experience in the following areas is a plus:
  • Experience with cloud platform (AWS/GCP).
  • Experience with implementation and support of database scaling/replication.
  • Master at least one programming language (Go / Python).

WHY YOU'LL LOVE WORKING HERE:
Inside our engineering team:

• We iterate constantly. There's no such thing as the best version of anything, just a constant streams of improvements and tests.
• We move fast, really fast. Major changes can be executed in a few days, many times just a few hours.
• We have a data-informed mindset. We try to use data to inform our decision as much as possible.
• We are independent. Most of the time, your team will not need technical assistance from other teams.
• We take risks. We're not afraid to challenge "best practices".

Our attractive offers include:

• Open communication with passionate and experienced members.
• Challenging working environment.
• Easy access to the library with tons of startup, product, UX, coding... books.
• Private healthcare insurance.
• Annual health check-ups.
• Special internal programs for Tikiers when shopping on Tiki.vn (free ship TikiNow service, discount...).
• Internal events to bond our mutual understanding & spirit such as team building, team outing, Tiki's birthday, year-end party...
• New & beautiful office with a pantry room (with bar), entertainment & gymnastic equipment, yoga rooms, a library and an open space facilitating cross-department communication.
• Competitive salary and performance review (twice a year), 13th-month pay based on performance.