Senior Outbound Manager (Tân Bình / Nhà Bè)

The Senior Outbound Manager has complete responsibility for outbound operations or a functional process responsibility within the fulfillment center on a specified shift or across multiple shifts.

Responsibilities

• Be responsible for the overall safety, quality and performance and customer experience of the shift.
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
• Accountability for meeting and exceeding operational goals.
• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
• Mentor, train and develop teammates for career progression and learning
• Ability to develop and share best practices across the shifts and network.

Additional Job Elements

• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length;
• Continual standing and/or walking an average of 5 miles daily
• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.

• A completed Bachelor’s Degree from an accredited university
• 6+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
• Direct management experience for a salaried employee population and its performance
• Experience with performance metrics, process improvement, and Lean techniques (how, when, who)
• Candidates must be flexible to work weekends and/or overnight shifts regularly

Preferred Qualifications

• Degree in Engineering, Operations or related field and MBA preferred
• Experience with a contingent workforce during peak seasons
• Ability to handle changing priorities and use good judgment in stressful situations
• Interest in long-term career development through assignments in multiple FCs across the nation.

• Insurance, Travel opportunities, Incentive bonus, Health checkup, Training & Development, Salary review, Laptop, Allowances, Uniform, Business Expense, Seniority Allowance, Annual Leave, Sport Club