Senior Operation Manager

• Manage overall Omni-channel operations to ensure operational performance meets assigned objectives.
• Take full responsibility for supervising, coordinating, and optimizing projects and initiatives within the Omni-channel Operations function, ensuring service consistency and operational efficiency through effective project governance and disciplined execution.

1. Operations Key Task Management

• In-store Operations: o   Engage in the development and deployment of Omni-channel processes, ensuring seamless integration of online and in-store activities. o   Manage all Omni operational process related to in-store fulfillment, order handling, receiving and dispatching to meet operational KPIs. o   Provide insightful analysis of business and operation management results, performing ad-hoc analyses to identify problems and recommend improvements. o   Analyze existing operational processes and propose enhancements to improve efficiency and automation. o   Measure and ensure the adoption of Standard Operating Procedures (SOPs) and system-related procedures by teams, identifying and addressing gaps during store visits.
• Logistics & Last-Mile Delivery: o   Manage and optimize last-mile delivery processes to ensure timely and SLA (Service Level Agreement). o   Coordinate with Logistics Partners to streamline delivery operations and reduce costs. o   Implement technology solutions to enhance tracking, delivery speed, and customer satisfaction.

2. Operational Improvement & Efficiency

• Identify inefficiencies, bottlenecks, and process gaps across customer channels and operational workflows.
• Propose and support the implementation of operational improvement initiatives, including process automation, system integration, and workflow optimization.

3. Cross-Channel Coordination

• Facilitate effective collaboration among cross-functional teams (e.g., Store Operations, IT, Marketing, Merchandise, Customer Service) to ensure cohesive execution of omni-channel operations strategies.
• Act as a central point of contact to align priorities, timelines, and dependencies across departments.

4. Reporting & Analytics

• Develop and maintain project dashboards, executive summaries, and performance reports to provide visibility on progress, risks, and outcomes.
• Utilize data and insights to support informed decision-making and drive continuous improvement across operations.

5. Resource & Budget Management

• Monitor resource allocation and ensure optimal utilization across projects and initiatives.
• Assist in budget planning, tracking, and cost control for omni-channel operations initiatives.

Knowledge : -

• Best knowledge of operation at ecommerce, hyper market / retailer and Omni Channel business - Proficient in operations project management
• Experience: - At least 4-6 years experience in operation at ecommerce platforms, hyper market or retailer. Omni channel or E-commerce experience is preferred

Education

• Bachelor’s degree in Business, Supply Chain, Operations, Project Management, or a related field

Language

• English

Office skills

• MS Office, Operation system like POS, OMS, Picking App, LMS
• Attitude: honesty, high responsibility, can-do attitude