Senior Officer, Learning Efficiency (Techcom Life)

1. Job Purpose

• Responsible for managing learning operations, LMS administration, training data management, and periodic reporting to ensure effective delivery of learning initiatives and smooth day-to-day operation of Capability Development activities.
• 2. Key Responsibilities 2.1. Learning Operations & Administration
• Coordinate the implementation of training plans and learning activities.
• Manage training schedules, learner communications, attendance, and completion tracking.
• Coordinate training logistics, documentation, and administrative activities.
• Support training-related payment processing and record management. 2.2. LMS Operations
• Administer the day-to-day operation of the Learning Management System (LMS) and ensure smooth user experience.
• Manage learning content, user accounts, courses, learning records, and data quality within the LMS.
• Provide user support, troubleshoot LMS-related issues, and coordinate LMS administration activities.

Participate in LMS enhancement initiatives, including testing (UAT), system updates, and operational readiness activities. 2.3. Learning Data & Reporting

• Maintain and manage training data and learning records.
• Prepare and deliver periodic reports, dashboards, and learning KPIs.
• Ensure the accuracy, completeness, and integrity of learning data.

Support continuous improvement of reports, dashboards, and data standards. 2.4. Learning Effectiveness, Process Improvement Support

• Collect and prepare data to support learning effectiveness evaluation activities.
• Track learning indicators and training outcomes in accordance with established guidelines.
• Support the update and maintenance of operating procedures, SOPs, and user guidelines.
• Recommend improvements to learning operations processes, reporting processes, and operational efficiency. 2.5. Other Responsibilities
• Perform other tasks and responsibilities as assigned by Line Manager and Distribution Leadership team from time to time.

3. Job Requirements

• Education
• Bachelor’s degree or higher in Human Resources, Education, Economics, Business Administration, Finance, or related fields. Experience
• Minimum 3–5 years of experience in Learning & Development / Capability Development/ Training Operations.
• Experience in managing learning data, and LMS is preferred.
• Experience in insurnace, banking or financial services is an advantage. Skills & Competencies
• Strong learning operations, LMS administration, and training coordination capability.
• Data management, reporting, and analytical skills with attention to detail.
• Strong stakeholder management, collaboration, and continuous improvement mindset. 4. Key Performance Indicators (KPIs) – Suggested
• Compliance with training plans, operational standards, and service levels.
• Accuracy, completeness, and timely delivery of learning data, reports, and dashboards.
• Quality of LMS operations, governance compliance, and audit readiness