Senior Manager, Client Service - Retail Measurement Services (Based in HCMC)

Client Servicing

• Implement plans that will contribute to maximum client satisfaction and ensure continuous profitable and business growth
• Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the market place
• Ensure the implementation of Client Management Process for the assigned accounts and be able to add
• Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
• Provide product solutions and benefits to client business issues / opportunities by developing strategic initiatives for each client
• Oversee the management and conduct of assigned research projects including preparation, approval and delivery of proposals, reports and presentations
• Foster relationships at all levels and functions of the client organization to identify opportunities for incremental product / solution sales
• Ensure team members are trained to handle client requirements
• Ensure adherence to the company policies on business conduct / ethics when servicing clients are being observed by the entire division

People Management

• Utilize the Performance and Development Plan to communicate and assess performance objectives, competency lists and development plans for direct reports
• Ensure effective performance management system is implemented and aligned with regional directions in order to recognize desired performance for business advantage
• Establish high standards of performance and hold associates firmly accountable for meeting those standards
• Develop and implement training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs and deliver desired performance levels
• Provide support, recognition and feedback to assist associates towards achieving the performance expectations and standards
• Act as coach, guide and mentor to employees
• Ensure that associates are aware of the nature of their specific roles in relationship to the local market, the sub-region and overall regional operation
• Establish a strong team environment focused on exceeding internal and external client requirements
• Conduct consistent periodic coaching "work with-s" to observe team members with clients and provide feedback
• Contribute to driving world class employee satisfaction through the implementation of relevant organizational initiatives that build on employee commitment

REQUIREMENT:

• Bachelor degree;
• At least 6-years experienced in FMCG (marketing / sales) or research-related industry experience desired;
• At least 5-years experienced in people development, managing a team
• An associate who is extremely hands-on with data and can work on Nielsen Advisor software efficiently.
• Will be responsible for accuracy of regular reports shared to clients and should generate presentation on a monthly basis with the team.
• Being extremely client-centric is a must.
• Perseverance, dedication and willing to work long hours during delivery time is desirable.
• A person with high Emotional-Quotient is a must.
• Expert knowledge of statistics and multivariate analysis; Consumer Package Goods background
• Expert knowledge of research techniques and methodologies
• Effective writing skills