Senior Manager, Business CRM and Operations

Get to know our Team

You will lead the Business CRM and Operations (BCO) team which consists of Salesforce Consultants, Salesforce Developers, Project Managers and Enablement Leads to create a 360 employee experience that augments and improves the capability for each and every customer facing Grabber.

Get to know the Role

• Define the overarching strategy for Salesforce / Business CRM to scale B2B sales, partnerships and business development operations through automation
• Lead a sizeable team of external and internal Salesforce experts to deliver value to B2B business verticals (e.g. Grab Food, Grab Pay)
• The lead will also build strong business acumen across Grab and understand the driving forces as a B2B2C organization through the business value chain.
• Optimize & consolidate the B2B business processes and sales management
• Build and align on key success metrics above and beyond SLAs. Utilizing methodologies such as Value Stream Mapping
• Collaborate with Grab business operations teams through the funnel, end to end
• Collaborate with business leaders, understand the driving forces within Grab’s business across supply and demand
• Align with multiple business units with senior leadership (when required) on their requirements and to build & enforce a unified, robust Salesforce workflow processes and data taxonomies
• Build strong connective tissues across other technical departments that integrates to Salesforce such as data analytics, data engineering, product and engineering.

The must haves skills

• A passion for developing, coaching and mentoring teams; strong in hiring, team building and organizational development

• Must be a role model of Grab's principles (Honour, Hunger, Humility, Heart)

• Ability to build strong relationships and build consensus with senior stakeholders across multiple departments and business verticals

• Deep background in CRM and experience in both Salesforce Sales Cloud and Service Cloud

• Strong business acumen skills are required (e.g. budgets, negotiation, vendor management)

• Hands-on technical expertise is not required, but technical fundamentals are a must

• Design Thinking - to standardize and design an optimized flow across various Grab entities across regions, and create synergies across multiple audience lifecycle