Senior Key Account Manager (Freight Forwarding/Chinese/English)

Job Purpose

• We are looking for an experienced
• Senior   Key Account  Manager  to manage and develop strategic customers in Vietnam,  as a senior key account  management.
• The role is responsible for building long-term relationships with key customers, identifying business opportunities, developing logistics solutions, and driving revenue growth across freight services.
• Key Responsibilities
• 1. Key Account Management · Take ownership of assigned strategic accounts, and serve as the primary commercial contact. · Build and maintain strong relationships with key decision-makers and stakeholders at customer organizations. · Understand customers' business models, supply chain requirements and logistics challenges. · Develop and execute account development plans to increase revenue, shipment volume and customer share.
• 2. Business Development & Sales · Identify and develop new business opportunities within assigned key accounts. · Drive sales of freight/logistics solutions , including air freight, ocean freight and other relevant logistics services. · Conduct customer visits, business reviews, solution presentations and commercial negotiations. · Prepare quotations, proposals and solutions based on customer requirements. · Lead the sales process from opportunity identification through negotiation and contract closing.
• 3. Solution Selling · Work closely with Operations, Customer Service, Product and other internal teams to design suitable logistics solutions. · Analyze customer shipment profiles, lanes, volumes and service requirements to identify opportunities for optimization and business growth. · Proactively propose new products/services and cross-selling opportunities.
• 4. Customer & Business Management · Monitor account performance, revenue, shipment volume and profitability. · Track market trends, competitors and customer business developments. · Prepare regular sales forecasts, pipeline updates and account performance reports. · Handle customer issues and coordinate with internal teams to ensure service quality and customer satisfaction.
• 5. Internal Collaboration · Coordinate closely with Operations, Pricing, Finance, Customer Service and other functions to ensure smooth execution of customer requirements. · Act as the bridge between the customer and internal teams, ensuring timely follow-up and resolution of business issues.

• Bachelor's degree in
• Business Administration, Logistics, Supply Chain, International Business  or related fields. ·  Around 8 years of experience in freight/logistics sales , preferably in international logistics, freight forwarding, express or 3PL. · Proven experience in
• Key Account Management / Strategic Account Management / B2B Sales . · Experience managing large corporate or multinational customers , preferably in manufacturing, automotive, electronics or other industrial sectors . · Strong track record in business development, revenue growth and customer retention . · Good understanding of freight forwarding and logistics solutions , including Air Freight and/or Ocean Freight. · Strong commercial negotiation, presentation and communication skills. · Ability to understand customer supply chain requirements and translate them into suitable logistics solutions. · Good command of Chinese; English is an advantage. · Willingness to travel for customer meetings when required.
• Preferred Qualifications · Existing network with large manufacturing/automotive accounts  is highly preferred. · Experience handling accounts with large shipment volume / complex supply chains . · Experience working with  automotive manufacturers/OEMs  is a strong advantage. · Experience in selling integrated logistics solutions rather than only transactional freight services.