Senior Insight & Account Specialist (Social Listening)

JOB DESCRIPTIONS:

• Identify client needs, draft project briefs to collect and optimize data for research projects.
• Independently set up & manage assigned projects. Quality control the research process and output deliverables.
• Be responsible for data checking, interpreting data, and providing feedback to clients.
• Summarize data for the production of tables, charts, and graphs.
• Write/ develop reports and documents containing actionable recommendations and attend client‘s presentation.
• Make sure the reports are on schedule; the quality of the report is in accordance with the company's standards and client requirements.
• Regular & timely correspondence on clients’ inquiries and maintaining relationships with clients.
• Provide in-depth market analysis - Markets, Consumers, Campaign.
• Active participation in client meetings, anticipate client demands to find solutions proactively.
• Has the drive and curiosity to use different data sources and research methodologies to identify the major trends of the market.
• Be responsible for the success rate of contract renewal (with assigned clients).
• Assist junior staff in delivering quality services to clients and ensure the services provided are timely according to the company's standards and client requirements.
• Put effort in ensuring multi projects are within set deadlines & time budgets.
• Other tasks assigned by Insight & Account Leader/Manager.

JOB REQUIREMENTS:

Education/Knowledge

• Bachelor’s degree in marketing, Economics, Business Administration, or related fields.

Experience

• At least 2 years experience in a research/insight role or related position.
• Having experience in social listening is an advantage.
• Working at an agency is a plus.

Skills

• Be enthusiastic about social media empowerment and its possibilities to build strong brand propositions.
• Be convenient for analyzing a variety of data types (number, text, image…) analysis.
• Good at analytical and report writing skills.
• Qualitative and quantitative research understandings.
• Able to work under pressure and meet aggressive deadlines.
• Able to work effectively in a team and independently.
• Trend catching.
• Strong interpersonal, negotiation and communication skills for liaising with colleagues, and customers.
• Strong project management skills.
• Strong sense of client service, with the ability to handle daily requests & maintain client relationships.
• English proficiency, especially in developing reports.
• Proficient in office informatics, especially Excel and PowerPoint.
• Being responsible and able to work overtime when required.