Senior Brand Management, FBS - Shopee

Daily Operation & Capacity Planning

• Prepare and process Purchase Orders, ensuring accuracy and compliance with approved requisitions.
• Coordinate with Clients and cross-functional teams (Warehouse, Finance, Business Development) to secure timely and complete order fulfillment.
• Monitor inventory levels, product availability, and stock allocation to support smooth daily operations.
• Support ad-hoc operational requests from Clients.

Client Relationship Management

• Act as the main point of contact with Clients; build and maintain long-term, trusted relationships.
• Identify and address potential issues early.
• Collaborate with internal teams to resolve operational problems and ensure client satisfaction.
• Ensure timely resolution of any concerns related to SBS performance.

Team & Project Leadership

• Provide guidance, coaching, and support to team members in daily operations.
• Share best practices and support knowledge transfer across the team.
• Allocate tasks, monitor performance, and foster a collaborative team environment.
• Lead or co-lead operational projects aimed at enhancing client experience, improving service quality, or optimizing internal processes.
• Actively contribute to process improvement initiatives, providing insights and recommendations to management.

Yêu cầu

• 3–5 years of experience in operations, logistics, supply chain, or e-commerce fulfillment. Experience in client management and/or people leadership is a strong plus.
• Bachelor’s degree in Supply Chain Management, Economics/Business, or Foreign Trade.
• Proven experience in stakeholder management, client-facing roles, and problem-solving.
• Strong interpersonal, communication, and leadership skills with the ability to motivate and develop team members.
• Fluent in English (written and spoken).
• Proficient in reporting and operations processes; skilled in MS Office and Google Sheet.
• Positive, proactive, and adaptable to changes.
• Comfortable leading cross-functional collaboration and managing multiple priorities.