SALES OPERATION MANAGER - FASHION RETAILS
Công Ty TNHH Thời Trang Gior (Nhãn Hàng Thời Trang Giordano)
Mô tả công việc
- The Sales & Retail Operations Manager is responsible for leading all aspects of retail performance — including sales strategy, store operations, visual merchandising, customer experience, and team development.
- This role serves as the key bridge between corporate strategy and in-store execution, ensuring profitability, operational excellence, and brand integrity across the business.
- A. Sales Strategy & Performance · Develop and implement annual and seasonal sales strategies aligned with company business goals. · Drive achievement of sales, profitability, and KPI targets (conversion rate, UPT, ATV, margin, sell-through, etc.). · Analyze sales trends, store productivity, and customer insights to identify growth opportunities and action plans. · Prepare forecasts, business reports, and corrective actions to ensure sustainable revenue growth. · Work closely with Marketing and Merchandising to execute campaigns, promotions, and product launches effectively.
- B. Store Operations & Compliance · Oversee day-to-day retail operations, ensuring all stores meet operational, service, and brand standards. · Manage store maintenance, facilities, and equipment, ensuring functionality and appearance meet company requirements. · Monitor adherence to SOPs, loss prevention, health & safety, and labor compliance. · Manage operating budgets, cost control, and expense optimization to achieve store profitability targets.
- C. Merchandising & Inventory Management · Lead seasonal merchandising planning and product allocation in collaboration with Buying and Visual teams. · Ensure visual presentation standards reflect brand identity and enhance customer experience. · Monitor inventory accuracy, stock aging, markdowns, and replenishment to maximize product turnover. · Coordinate with logistics and supply chain teams for stock flow and availability across stores.
- D. Customer Experience & Brand Representation · Champion customer service excellence to deliver consistent, premium brand experience. · Handle high-level customer feedback and ensure timely resolution of complaints. · Lead loyalty programs and in-store engagement activities to build customer retention. · Monitor NPS and service feedback to drive continuous improvement in customer experience.
- E. People Leadership & Development · Recruit, train, and mentor Store Managers and sales staff, ensuring a strong talent pipeline. · Conduct regular performance reviews, provide feedback, and manage performance improvement where needed. · Foster a high-energy, collaborative, and customer-centric culture across teams. · Implement succession planning and internal promotion strategies to develop future retail leaders.
- F. Market Awareness & Competitive Intelligence · Stay updated on fashion trends, local consumer behavior, and competitor activities. · Provide insights to management for product assortment, pricing, and promotional adjustments. · Recommend local strategies to enhance market positioning and sales performance.
- G. Sustainability & Brand Standards · Support company sustainability initiatives and ensure responsible store operations. · Promote adherence to ethical business practices and brand integrity in every retail touchpoint.
Yêu cầu ứng viên
- Bachelor’s Degree in Business Administration, Retail Management, or related field. *
- Minimum 3–5 years of management experience in fashion or lifestyle retail. *
- Proven ability to manage multi-store operations and deliver sales growth. *
- Analytical and financial acumen (P&L management, KPIs, cost control). *
- Deep understanding of visual merchandising, customer journey, and retail standards. *
- Excellent leadership, interpersonal, and coaching skills. *
- Communication in English (both written and verbal). *
- Tech-savvy: proficient with retail POS, ERP systems, and data analytics tools. *
- High level of integrity, accountability, and adaptability in a fast-paced environment.
Thông tin tham khảo
- Mức lương phổ biến cho “Sales Manager”
- 24,8 – 38,4 triệu/tháng, trung bình 31,6 triệu (427 mẫu tin, VietnamSalary). Tin này khoảng 35 triệu — cao hơn 11%. Xem chi tiết lương
- Thị trường tại Hồ Chí Minh
- 6.749 tin đang mở từ 2.009 doanh nghiệp. Xem việc làm tại Hồ Chí Minh
- Nguồn tin
- Nguồn: CareerViet · đăng 09/09/2026