Sales & Customer Service

Job Summary

• Responsible for coordinating overseas customer orders, production schedules, shipments, customer visits, and delivery requirements.
• Act as the key interface between customers and internal teams such as Sales, Production, Supply Chain, Logistics, Quality, and Finance to ensure smooth order fulfillment and a high-quality customer experience.
• Key Responsibilities ·         Manage customer orders, delivery schedules, and shipment arrangements for overseas customers. ·         Coordinate production and shipping schedules based on customer demand, FCST, PO, and delivery requirements. ·         Monitor order status from PO receipt through production, shipment, and delivery. ·         Coordinate with internal teams including Production, Planning, Supply Chain, Quality, Logistics, and Finance to resolve delivery issues. ·         Communicate with customers regarding order status, shipment schedules, ETD/ETA, and delivery changes. ·         Prepare and maintain shipping documents, commercial invoices, packing lists, and other export-related documents. ·         Monitor inventory and production capacity to identify potential supply constraints and delivery risks. ·         Manage changes to customer demand, delivery dates, and shipment quantities, and negotiate adjustments when necessary. ·         Handle customer inquiries and complaints related to delivery, shipment, quantity, and order status. ·         Track shipment performance and provide regular reports to management and customers. ·         Support improvement of order management, shipping processes, SOPs, and operational workflows.
• Customer Visit Coordination ·         Coordinate and manage all arrangements for overseas customer visits to the factory. ·         Communicate with customers in advance to confirm visit dates, objectives, agenda, participants, and required facilities. ·         Coordinate visitor registration, factory access, security requirements, meeting rooms, transportation, meals, and other logistics. ·         Ensure all customer visit requirements are communicated to relevant teams in advance and that the factory is fully prepared before the customer's arrival. ·         Act as the primary coordinator during customer visits and support communication and issue resolution throughout the visit. ·         Follow up on action items, customer requests, and improvement points after the visit and coordinate with responsible teams until closure.

• Required Qualifications ·         2+ years of experience in overseas sales, sales operations, supply chain, logistics, customer management, or order management. ·         Experience working with overseas customers and cross-functional teams. ·         Business-level Chinese & conversational English skills. ·         Strong Excel and data analysis skills. ·         Ability to manage multiple orders, deadlines, customer requirements, and stakeholders simultaneously. ·         Strong communication, coordination, and problem-solving skills. ·         Strong organizational skills and attention to detail, particularly when coordinating customer visits and time-sensitive activities.
• Preferred Qualifications ·         Experience in manufacturing or electronics industries. ·         Experience with SAP or other order management systems. ·         Experience with international shipping and Incoterms. ·         Experience managing customer FCST, PO, and delivery schedules.