Sales Account Manager (Relocate to Kuala Lumpur, Malaysia)

Role Overview

• We are looking for highly driven and technically inclined hunters to join our growing cloud sales organization.
• This role is focused on outbound prospecting, customer discovery, pipeline generation, and opportunity qualification across SMB and mid-market segments.
• You will proactively engage decision makers, identify cloud transformation opportunities, and generate qualified pipeline for downstream sales and solution teams.
• You will combine strong business development capabilities with technical understanding of cloud technologies to drive meaningful customer conversations and accelerate revenue growth.
• This is a fast-paced, KPI-driven hunting role suited for individuals who thrive in outbound sales environments and are passionate about cloud technology, digital transformation, and customer engagement.
• What is your mission?
• Proactively hunt and engage net-new customers through outbound prospecting activities including cold calling, email outreach, account mapping, and customer discovery conversations.
• Generate qualified cloud opportunities through proactive outbound hunting and customer discovery activities, enabling downstream sales teams to accelerate pipeline conversion and revenue growth.
• Execute high-volume outbound activities daily to build, manage, and grow a healthy sales pipeline across assigned territories and industries.
• Identify customer pain points, business challenges, and digital transformation opportunities to position relevant cloud and technology solutions.
• Conduct discovery conversations with business and technical decision makers to understand current environments, cloud maturity, business priorities, and potential solution fit.
• Qualify leads based on business needs, technical requirements, buying signals, and opportunity potential before transitioning opportunities to downstream sales teams.
• Drive pipeline generation aligned to defined KPIs including talk time, outbound activities, opportunity creation, and pipeline contribution targets.
• Develop strategic account penetration plans to maximize customer engagement and uncover whitespace opportunities within assigned accounts.
• Maintain accurate CRM hygiene, activity tracking, pipeline updates, and opportunity documentation.
• Collaborate closely with internal stakeholders including technical specialists, sales teams, partner ecosystems, and operations teams to accelerate opportunity progression.
• Stay updated on cloud technologies, industry trends, competitive landscape, and emerging digital transformation initiatives.
• Demonstrate strong sales discipline, resilience, urgency, and adaptability in a highly target-driven environment.
• Contribute ideas and recommendations to improve outreach strategies, pipeline generation effectiveness, operational efficiency, and customer engagement models.
• Any other duties and responsibilities assigned by management from time to time within your category of employment.

• Who are we looking for?
• Excellent communication skills, both written and verbal.
• Minimum academic qualification: Diploma or Degree in IT, Computer Science, Business, Engineering, or related disciplines.
• Minimum 2–3 years of experience in B2B outbound sales, inside sales, demand generation, sales development, business development, or cloud sales environments.
• Proven experience in outbound prospecting, cold calling, lead qualification, pipeline generation, and opportunity creation.
• Strong hunter mentality with demonstrated ability to consistently meet or exceed outbound sales and pipeline generation targets.
• Comfortable operating in highly KPI-driven and activity-based sales environments.
• Strong interest and understanding of cloud technologies, digital transformation, and enterprise technology solutions.
• Ability to engage confidently with business stakeholders, IT leaders, and decision makers through consultative and value-based conversations.
• Excellent stakeholder management, presentation, negotiation, and communication skills.
• Strong analytical thinking and problem-solving capabilities.
• Ability to work independently while collaborating effectively within cross-functional and regional teams.
• Cloud certifications such as Microsoft Azure Fundamentals (AZ-900), AWS Cloud Practitioner, or equivalent certifications will be an added advantage.
• Experience in SMB or mid-market customer acquisition environments is highly preferred.
• Top reasons to work with TDCX
• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards