Retail Sale Associate

POSITION SUMMARY 
 
The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart)

PRIMARY RESPONSIBILITIES 
 

• Greeting guests.
• Answering questions - accurately and politely.
• Answering the phone.
• Making proficient sales transactions - using a point-of-sale system.
• Handling cash and other forms of payment.
• Maintaining proper cash drawer balances.
• Directing guests to areas/restrooms.
• Demonstrating impeccable product knowledge.
• Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.
• Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).
• Maintaining a clean and organized store.
• Maintaining proper product stock levels – through retail pulls & inventories.
• Displaying Retail product – through HRC’s visual display standards.
• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.  
• Assuring the complete satisfaction of each and every guest.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans.” 

 
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned. 
 

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• Must be  the minimum legal age to be employed

SKILLS

• Remaining calm in a hectic, fast-paced atmosphere.  
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests. 

 
PHYSICAL DEMANDS

• Ability to move throughout the cafe (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to travel via auto or airplane for long periods of time. 

 
ADDITIONAL REQUIREMENTS

• Maintaining a well-groomed appearance (“having a plan”).  
• Following all uniform guidelines.
• Practicing all general safety & sanitation standards.
• Recycling products, where possible.  
• Maintaining HRC’s 5 core Values and Mission Statement

• Insurance, Travel opportunities, Incentive bonus, Health checkup, Training & Development, Salary review, Allowances, Business Expense, Seniority Allowance, Annual Leave