Reservationist - Nhân viên đặt phòng Khách sạn EHG

- Handle telephone enquiries, accepting reservations and the subsequent input in the computer system.
- Make sure all computer input, manual filing procedures and statistical information relevant to reservations must be of high quality
- Provide the most comprehensive and accurate information, to telephone callers, guests
- Ensure that you are completely aware of the complete range of services and facilities that the hotel will provide to its guests and visitors.
- Provide lead advice and constant "feedback" concerning both enquiries and firm reservations.
- Maximize the hotel’s occupancy potential, whilst protecting the Hotel's business mix.
- Ensure that all guests queries and reguests are attended to in a helpful, professional yet warm and friendly manner
- Responsible for ensuring that all reservation filing and correspondence is carried out daily. Filing must be strictly monitored and filed in a way which ensures that all information is quickly on hand and easily located by all staff within the Front Office 

- Degree in hospitality sector
- Computer literate (Windows environment, PMS, etc) and an aptitude for new technologies
- Languages: fluent in the national language, English and a third language is a priority
- Team spirit
- Enthusiastic
- Good presentation and writting & speaking skills
- Dynamic
- Sales oriented