Regional Operations Manager

Job Description:
Chain store Management:

• Develop and guide company’s process and policy for Store Managers & Staffs.
• Propose necessary adjustments to meet market demand and customer preferences, in line with the business of each outlet.
• Collaborate with Operations Department to develop KPIs for each store. Train and coach staffs about KPIs, and supervise the implementation of these criteria.
• Be the focal point for receiving and transmitting information between office and store.

Business Operations & Brand Development:

• Build the brand identity system.
• Work with State administrative agencies in relation to store’s operations.
• Cooperate with Team Retail to develop and implement marketing plan, approved promotion program.
• Proactively find and expand customer network.
• Develop a customer service rating system (demand for goods, complaints, customer satisfaction) according to Company policies and provide customer information to Team Retail.
• Directly solve customer complaints when exceeding the authority of the store manager.
• Set up, monitor and operate new store launch

Sales management:

• Develop plan and propose solution to achieve target for the stores in charge (weekly / monthly / quarterly).
• Develop incentive policies for manager and staff to achieve / exceed sales targets
• Responsible for weekly and monthly reports according to job assignment.
• Resolve issues arising within the scope of authority.

Financial management:

• Manage daily sales reports.
• Implement plan for turnover targets set out by Board of Director.
• Implement other reports within the scope of responsibility.
• Control the loss of goods and money (revenue, funds) at the store.
• Monitor daily revenue and expenditure reports from the department

Administration - Human Resources:

• Build personnel structure of the assigned area to meet the store operations requirements.
• Organize training system, division of work and staff assessment.
• Organize, implement and monitor the implementation of HR policies.
• Train the successor staff for store management positions.
• Coordinate with Operations and Human Resources departments to develop training programs
• Supervise and ensure safety of the store.
• Ensure well-rounded Human Resources KPIs (COL, leave percentage)
• Implement Portal software

Goods management

• Monitor & adjust the use of stationery & supplies ...
• Monitor the value of goods based on the minimum inventory level.
• Propose solutions related to goods management (goods on sale, cargoes, long-term inventory, internal transfer)
• Manage goods in store and ensure correct planogram
• Resolve cases arising under the jurisdiction

Asset Management:

• Track monthly maintenance, repair/maintenance of shelf/ machinery equipment in stores
• Monitor the preservation of property in stores
• Track asset inventory periodically according to company regulations
• Resolve cases arising under the jurisdiction

Job Requirement:

• Bachelor degree.
• 1-3 years of working experience in the same position at retail Fluent English.
• Leadership and Negotiation skills.