[QUẬN 12] CUSTOMER SERVICES - BOOKING/TRAVELING

• Location: District 12, HCM
• Working Time: 5 days/week, random off 2 days/week

1/ RESPONSIBILITY

• Troubleshooting via inbound, outbound, email, chat, and messaging on various topics such as additional travel advice, modifications, cancellations, and complaints.
• Assisting Individuals with accurate, valid, and complete information by using the right tools, methods, and processes.
• Report immediately serious cases/ inconstant situations
• Ensuring a high level of customer service and a positive guest experience.

2/ QUALIFICATIONS

• Graduated from High School or Above.
• Fluent English is a must. ( work 100% in English)
• At least 6 months experience in Customer service roles or any relevant roles.

3/ BENEFITS

• Basic salary up to 8Mil/month
• Incentive up to 1,2Mil (depend on your performance KPIs)
• Complexity allowance 1M (after 2 months probational)
• Probation 2 months, full 100% salary
• Social Insurance, Accident insurance 24/7.
• 14 days of leave/year.
• 13th Monthly Salary.
• Annual Health Checkup.