QA Supervisor (Travelling Audit Team)

JOB SUMMARY

• Supervise and operate daily Travelling Audit Team (TAT) audit activities while ensuring full compliance with company and group Quality and Manufacturing regulatory requirements.
• Lead the auditors team to effectively execute and maintain SOP, OBQ, QAS, QIE, Product Quality Projects, and Project Logs audits for semi-finished goods and finished goods, ensuring consistent product quality and audit effectiveness.
• Coordinate closely with Production and related departments to control quality risks, resolve shopfloor issues, manage quality alerts and customer feedback, and implement corrective and preventive actions.
• Analyze quality data, follow up Product Quality Projects, and continuously enhance audit systems, methods, and team capability to support business objectives and continuous improvement.
• ESSENTIAL DUTIES & RESPONSIBILITIES

Operations & Team Supervision

• Supervise daily TAT operations including task assignment, attendance control, working hours verification, shift handover, and work discipline; manage labor utilization and headcount to ensure audit coverage meets production and quality requirements; conduct shift, weekly, and monthly meetings to communicate priorities, quality issues, and action plans.
• Audit Execution & Control (SOP / OBQ / Quality Projects):
• Lead and control SOP compliance audits and OBQ inspections for components, kits, and finished goods; assign auditors and supervise audit execution to ensure audits are conducted correctly, objectively, and in accordance with defined procedures; ensure audit data and reports are updated accurately and on time in all required systems; review audit reports for completeness and accuracy before submission and distribution.

Audit Reporting & Data Management

• Create, review, and distribute audit and quality reports according to defined cadence; control rejected or non-conforming audit reports and follow up corrective actions with auditors and related departments; collect, consolidate, and analyze audit data to identify trends, risks, and improvement opportunities.
• Quality Issue Resolution & Production Support:
• Support Production daily in resolving shopfloor quality issues through root cause analysis and corrective and preventive actions; work with Production, Warehouse, Logistics, and related departments to ensure defective products are identified, controlled, repaired, or disposed of according to quality standards; ensure no identified defective products are shipped to customers.
• Quality Alerts, Customer & Project Management:
• Control and follow up Quality Alerts, QIE, Product Quality Projects, Project Logs, and customer quality issues; respond promptly to customer feedback and alerts and coordinate internal analysis and countermeasures; participate in customer and vendor visits when required to align quality expectations and requirements; follow up quality and improvement projects from planning through closure with proper documentation.
• System Improvement & Continuous Improvement:
• Monitor and continuously improve audit systems, methods, tools, and effectiveness including SOP, OBQ, and Product Quality Projects; recommend improvements in audit processes, equipment, and working conditions to support quality objectives; support cross-functional quality and continuous improvement initiatives.
• Training, Capability & Performance Management:
• Train auditors and related employees on Quality and Manufacturing SOP, OBQ, Product Quality Projects, and new or revised requirements; ensure new quality requirements are properly communicated, understood, and implemented within the team; conduct periodic training, refreshers, and competency evaluations including theory and practice; set up KPIs, conduct performance reviews, support PDMS, and review performance bonus proposals; maintain versatility matrix and support skill development within the TAT team.

HR Administration & Coordination

• Handle HR-related administration including OT and leave registration, onboarding and resignation processes; coordinate with HRBP on working hours verification, discipline cases, training records, and employee activities.

Cross-Functional Coordination

• Participate in and support cross-functional meetings and activities such as FMEA, ECO, Pilot Run, CI/6S, material and product reviews, and other quality-related forums; support TAT Lead Supervisor and Manager in daily operations and other assigned tasks.
• SCOPE OF RESPONSIBILITY
• Work in TAT Department and responsible for quality of Product.

MINIMUM QUALIFICATIONS

• Education
• Required – College or above
• Able to read, write, and listen to business English effectively.
• Experience
• At least 1 year experience in Quality control.
• Working in furniture industry is prefer.
• Skills and Abilities
• Communication skills: Good
• English skill: Good
• Manufacturing process knowledge: Good
• Organizational skills: Good
• Decision-making and follow-through skills: Good
• Ability to communicate with all organizational level: Good
• Problem solving skill: Good
• Computers Skill: Excellent (Word/Excel/Mail/Power Point)