Outbound Manager tại Hồ Chí Minh

Mô tả công việc

Manage an Outbound team including Supervisor, Training Leader, QA, and Telesales in all aspects of a call center
Supervise a dynamic team to support Transcosmos’ Clients through monitoring, briefing, coaching, and others.
Plan and execute strategies to ensure that all team members work closely to achieve team KPI and individual KPI
Analyze and make decisions about problems during the operations to support Transcosmos’ Client
Report to the General Manager/CC Director for any problems in the operations
Develop performance of team members through training, updating information, and others
Monitor to ensure that all members of the team are actively involved in the activities of Quality Service Management and Assessments
Provide performance reports daily, weekly, and monthly.
Attend weekly meetings with Clients
Other ad-hoc tasks assigned by General Manager or Client.

At least 3-year experience in managing telesales team
Manage team size about 60 headcount
Young: < 40 years old
Experience in managing sales performance targets
Strong in project management skill and leadership skillt
Good at English both spoken and written
Experience in managing to performance targets desired
Project management experience, able to work independently on multiple concurrent initiatives
Strong determination of KPI achievement
Disciplined and high motivated to motivate and encourage team for improvement
Proven ability to do staffing and scheduling
Ability to effectively manage cross-functional projects

Tin đăng ngày 16/12/2022 — đã hơn 180 ngày, có thể đã ngừng nhận hồ sơ. Hãy kiểm tra trên trang nguồn trước khi nộp.

Thị trường tại Hồ Chí Minh: 9.064 tin đang mở từ 2.879 doanh nghiệp. Xem việc làm tại Hồ Chí Minh
Nguồn tin: Nguồn: website tuyển dụng của doanh nghiệp (hr1jobs.com) · đăng 16/12/2022 · cập nhật 23/02/2023