Operations Manager - Hard Rock Cafe

ESSENTIAL FUNCTIONS

1 People - To provide a positive “employee life cycle” for all staff members during their tenure with Hard Rock
2 Guest Experience - To provide an authentic experience that “rocks” for Hard Rock guests
3 Profit - To operate a financially profitable restaurant and retail business operation
4 Sales - To grow the business by using innovative sales and marketing concepts


NONESSENTIAL FUNCTIONS

1 Coordinate operations between departments.
2 Teach/coach and document employees who fail to meet standards to maintain a high quality workforce.
3 Present a professional image to employees, guests, clients, owners and investors.
4 Attend client functions and designated parties to provide support, ensure guest satisfaction and promote future business.
5 Build business/market share by thinking of new ways to promote the company and by participating in local events to increase sales and profits. 
6 Develop and maintain positive relationships within the business and social community. 
7 Spearhead philanthropic initiatives.
8 Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations.
9 Maintain low staff turnover rate and high morale.
10 Operate ethically to protect the image of Hard Rock.
11 Utilize programs designed to help Save the Planet.

MINIMUM
1 Proven track record of managerial success in a fast paced environment by possessing the experience, ability, and knowledge to move the business forward financially while focusing on the diversity of human capital.
2 Strong leadership behaviors coupled with the technical skill set to drive the business toward success.
3 Proven track record of making high quality decisions and the ability to make complex decisions.
4 Adherence to health/safety, food safety and alcohol consumption regulations.
5 Applicable standard of education is required.

LANGUAGE SKILLS
1 Must possess strong communication and listening skills, excellent speaking, reading and writing. 
2 Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas. 
3 Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
4 Multiple language abilities a plus, fluency in English required.

PHYSICAL DEMANDS
Managers are expected to be able to perform the job functions with reasonable accommodation.

Others:
1 Understanding the Business – Business Acumen; Functional/Technical Skills; Customer Focus
2 Getting Organized – Priority Setting; Time Management
3 Getting Work Done Through Others – Delegation; Developing Direct Reports; Confronting Direct Reports
4 Energy and Drive – Drive for Results; Action Oriented
5 Inspiring Others – Managing Vision and Purpose; Motivating Others; Building Effective Teams
6 Managing Diverse Relationships – Managing Diversity
7 Acting with Honor and Character – Ethics and Values; Integrity and Trust
8 Being Open and Receptive – Listening; Composure; Approachability
9 Hiring and Staffing