Operations Manager

What you'll do

• Manage day to day operations across multiple teams (partner payouts, fraud, moderation and ads services) and ensure overall performance is always consistent.
• Analyze and understand team-level specific data to identify opportunities and implement operational changes.
• Champion and role model our culture, values, and mission, finding ways to continually strengthen them at the company overall.
• Engage with seller growth and seller success teams to gain knowledge/feedback on how to improve local operations 
• Advocate for users within the Vietnam market, partnering with global and cross-functional teams to develop global solutions
• Quickly address unprecedented issues, provide solutions and guide team through the difficulties
• Operationalizing ad-hoc initiatives and manage team bandwidth accordingly
• Own the strategic plan for improving and maintaining successful team-level operations & KPI goals.
• Identify operational pain points; use data to size, prioritize and recommend solutions
• Provide mentorship, guidance, and career development to members of your team
•  Lead and enable a high-performing team to deliver on operational goals by providing superb 1:1 support and enabling deeper, more scalable solutions
• Scale professional development programs to help our employees build their skill sets, driving employee retention and satisfaction
• Manage the full lifecycle of an employee from developing new hire onboarding and offboarding processes